topic Re: Webex CC Outbound IVR in Webex for Developers

Webex CC Outbound IVR

santiago_figueroa — Sat, 30 Jul 2022 17:02:31 GMT

Hello I have a question , Webex Contact Center support campaign Outbound IVR like robotic for will be used to reach a large volume of customers with customized messages like balance?

Thanks

Santiago.

Re: Webex CC Outbound IVR

Quigath — Tue, 02 Aug 2022 19:37:14 GMT

You want to have some kind of outbound campaign to tell customers they have an outstanding balance?

That's certainly possible, what do you have already or what have you tried?

Re: Webex CC Outbound IVR

bill.king1 — Wed, 03 Aug 2022 13:51:41 GMT

@Quigath , where do you see that documented? The Webex Contact Center Campaign guide mentions agent-based campaigns, but I think @santiago_figueroa is looking for an IVR-based campaign.
Here's the campaign documentation link for instance.
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/webexcc/campaign_user_20/webexcc_b_20-campaign-manager-user-guide/webexcc_m_20-campaign.html

Re: Webex CC Outbound IVR

Arunabh Bhattacharjee — Thu, 11 Aug 2022 19:59:14 GMT

@santiago_figueroa

WebexCC does not support IVR based outbound campaigns as of today.

please follow this post for PM inputs/roadmap - https://community.cisco.com/t5/contact-center/outbound-and-campaign-management-capabilities-in-web-ex-cc/m-p/4645558#M13048

Also, this question would be better suited for the Contact Center product board : https://community.cisco.com/t5/contact-center/bd-p/5926-discussions-contact-center which has product based supportability questions for Contact Center.

Thanks & Regards,

Arunabh.