topic Re: Webex CC - API to change Agent status in Webex for Developers

Webex CC - API to change Agent status

W S H FERNANDO — Fri, 19 Aug 2022 02:59:23 GMT

Hi All,

Just wanted to check whether is there any API from Webex CC to change the Agent status.

Thanks
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Re: Webex CC - API to change Agent status

Arunabh Bhattacharjee — Fri, 19 Aug 2022 17:03:31 GMT

Not today, but the Desktop REST APIs are still in-flight, and will be available end of next month (tentative). Here is a sneak peek of what is coming soon.

REST APIs: Login,Logout,State Change,Reload,

Webhooks: Agent login,logout,state change and

Websocket "Notification" API: to subscribe for notifications (real time events - push notifications) per logged in session.

Re: Webex CC - API to change Agent status

W S H FERNANDO — Tue, 23 Aug 2022 13:53:53 GMT

Thank you very much @anu ! Much appreciated.

Re: Webex CC - API to change Agent status

Arunabh Bhattacharjee — Fri, 16 Dec 2022 21:04:09 GMT

An Update, this was made available for all partners this week. It is now available in the developer portal once logged in, if you have a partner gold tenant.

https://developer.webex-cx.com/documentation/agents/v1/agent-state-change

Thanks & Regards,

Arunabh.