topic Re: Real Time Queue Statistics - WxCC API in Webex for Developers

Real Time Queue Statistics - WxCC API

Prasanth Abraham — Tue, 29 Nov 2022 22:28:51 GMT

Hi All

We are trying to fetch queue statistics through WxCC API https://developer.webex-cx.com/documentation/queues/v1/get-queue-statistics is not real-time.The results is only refreshed every 15 mins. And if we display the statistics such as “totalEnqueuedTasks”, it might give wrong impression to the end user and customers.

Is there any way where we can query real-time statistics for call queues like we see on Wallboards through the WxCC API ??

Regards

Prasanth Abraham

Re: Real Time Queue Statistics - WxCC API

bill.king1 — Wed, 30 Nov 2022 01:38:20 GMT

Isn't this what you're looking for?
https://github.com/CiscoDevNet/webex-contact-center-api-samples/tree/main/graphql-wallboard-sample

Re: Real Time Queue Statistics - WxCC API

Arunabh Bhattacharjee — Wed, 30 Nov 2022 18:30:37 GMT

Adding to what Bill said, the API today that refreshes in near-realtime is /search - so there would be a new object type under /search supported called TaskLegDetails that would help with queue statistics.

Regards,

Arunabh.