topic Re: Webhooks: Certain Types missing "createdTime" in Webex for Developers

Webhooks: Certain Types missing "createdTime"

BlakeR — Fri, 13 Jan 2023 19:03:25 GMT

Hello,

We collected about 1.5 days worth of Webhooks back in October 2022 from a client.

Certain Webhook Types had missing "createdTime" keys under their "data".

This appeared to happen with about 1/2 of the "task:ended" and all of the "task:on-hold" Webhooks. We are able to fix some of the Webhook "createdTime" values by using a matching Webhook "id" from a "agent:state_change" Webhook. If we cannot find a matching Webhook "id" with a valid "createdTime", we have to rely on the current Unix timestamp of our webserver that the Webhooks are being sent to, which is not ideal as we have seen differences of a few seconds due to travel time and the fact each server's time clocks are not synced.

Total Webhooks received: 52522

Webhooks received by Type:

webhook_type	count
agent:login	94
agent:logout	216
agent:state_change	22300
capture:available	3660
task:conferencing	2
task:connect	5978
task:connected	4509
task:consult-done	50
task:consulting	136
task:ended	6514
task:hold-done	187
task:new	6493
task:on-hold	323
task:parked	2060

Webhooks Received with Null "createdTime":

webhook_type	count
task:ended	3250
task:on-hold	323

Re: Webhooks: Certain Types missing "createdTime"

sdoddali — Tue, 17 Jan 2023 19:03:35 GMT

Hi BlakeR,

Could you provide the interactionID of the call which does not have 'createdTime' in task:ended and task:on-hold events?
Does this happen only during hold scenario?

Re: Webhooks: Certain Types missing "createdTime"

BlakeR — Wed, 18 Jan 2023 15:16:07 GMT

Do you mean the "taskId"? I don't see a interactionID key in the in any of the Webhooks we received. One "taskId" sample that has both "task:ended" and "task:on-hold" Webhooks with missing "createdTime" keys is "49036f7b-ceed-410e-8581-32eda14c1cf5".

{ # Webhook types and Keys present in each type

# Webhook Types:

# agent:login

# agent:logout

# agent:state_change

# capture:available

# task:conferencing

# task:connect

# task:connected

# task:consult-done

# task:consulting

# task:ended

# task:hold-done

# task:new

# task:on-hold

# task:parked

# agent:

# comciscoorgid => true

# data => {

# agentId => true

# channelType => true

# consultQueueId => true

# consultTeamId => true

# createdTime => true

# currentState => true

# destAgentId => true

# destination => true

# idleCodeId => true

# loggedOutBy => true

# origin => true

# profileType => true

# queueId => true

# taskId => true

# teamId => true

# }

# datacontenttype => true

# id => true

# source => true

# specversion => true

# type => true

# capture:

# comciscoorgid => true

# data => {

# createdTime => true

# filePath => true

# taskId => true

# }

# datacontenttype => true

# id => true

# source => true

# specversion => true

# type => true

# task:

# comciscoorgid => true

# data => {

# channelType => true

# createdTime => true

# destination => true

# direction => true

# origin => true

# outboundType => true

# queueId => true

# reason => true

# taskId => true

# terminatingParty => true

# workflowManager => true

# }

# datacontenttype => true

# id => true

# source => true

# specversion => true

# type => true

}

Re: Webhooks: Certain Types missing "createdTime"

sdoddali — Wed, 18 Jan 2023 16:19:23 GMT

Thanks, BlakeR,
Yes, the taskID, I believe this taskID '49036f7b-ceed-410e-8581-32eda14c1cf5' is from October and we store logs only for the last 30days, Do you have a more recent example, if so, please do share the taskID.

Re: Webhooks: Certain Types missing "createdTime"

BlakeR — Wed, 18 Jan 2023 16:37:37 GMT

Unfortunately, we do not have any recent taskIDs to share. In the next month or so, we should be working with another client. I'll reply to this thread with examples from those taskIDs if the issue is still present.