re: Webex Contact Center API's

aubreyengland — Wed, 05 Jul 2023 20:33:09 GMT

Hi All - I have a few API related questions, and I figured this would be the best place to ask.

Firstly, while trying to update a given Contact Service Queue via the API - I encountered a 400 error stating "ccOneQueue: should be either true or false".

Granted, I was able to work around this by including the field in the payload and setting it to "true" manually, but this field appears to be missing from the API support documentation all together. I was wondering if anyone had insight into this field, where (if) it exists in Webex Contact Center, and what the ramifications of the field are.

Additionally, for CSQ's, it appears that the documentation asserts that "maximumActiveContacts" is a valid field, but any API response only contains the "maxActiveContacts" field.

Curious if anyone out there has similar experience or other feedback for the API.

Re: re: Webex Contact Center API's

Arunabh Bhattacharjee — Wed, 05 Jul 2023 21:01:21 GMT

Hi Aubrey

Thanks for reporting these observations, those would need to be fixed.

Could you please submit this as a ticket to our developer support team so the API documentation can be corrected and API signatures verified?
Use the email option from here: https://developer.webex-cx.com/support

Thanks & Regards,
Arunabh.

topic re: Webex Contact Center API's in Webex for Developers

re: Webex Contact Center API's

Re: re: Webex Contact Center API's