How do we use the Webex CC API (/v1/agents/buddyList)?

rynakano — Fri, 28 Jul 2023 02:00:03 GMT

I try to use the buddyList API to retrieve the agent list for transfer on a custom desktop application.
Since this API is a POST method, we need another way to retrieve the data, like a Webhook. The API response is '202: The buddy agents request was accepted for processing.'
I need help finding information on the documentation.

Re: How do we use the Webex CC API (/v1/agents/buddyList)?

Arunabh Bhattacharjee — Mon, 31 Jul 2023 15:33:48 GMT

HI @rynakano ,

We need to establish a websocket connection with keepalives using the Notification API to receive the payload that is asynchronous with the POST API

So I would expect you receive the payload via WSS

https://developer.webex-cx.com/documentation/notification

This is the desktop notification API to receive events via WSS

Payloads: https://developer.webex-cx.com/documentation/guides/contact-control-apis

What you will get

https://developer.webex-cx.com/documentation/guides/contact-control-apis/#buddyagents

See section "BuddyAgents"

Thanks & Regards,

Arunabh.

topic Re: How do we use the Webex CC API (/v1/agents/buddyList)? in Webex for Developers

How do we use the Webex CC API (/v1/agents/buddyList)?

Re: How do we use the Webex CC API (/v1/agents/buddyList)?