topic Queue to Team mapping in Webex for Developers

Queue to Team mapping

ymungeka — Wed, 02 Aug 2023 05:01:02 GMT

Hi Team,

I won't able to see all API request's for Queue's section under documentation page.

Where can I find Post request for Queue's.? So i can add team's in Queues with API calls.

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Re: Queue to Team mapping

aubreyengland — Wed, 02 Aug 2023 05:15:43 GMT

It sounds like you’re looking for Contact Service Queues - which is right under “Captures”, as “Contact Service Queues”. That should allow you to make post requests, and add teams to queues as you’ve described:

Re: Queue to Team mapping

Arunabh Bhattacharjee — Wed, 02 Aug 2023 19:43:31 GMT

That's right, we are working on renaming these entities internally and improving the discoverability of the APIs

but like @aubreyengland outlined CSQs = Queues = Contact Service Queues from the API level so you will find those under Contact Service Queues today with Queues only showing you Reporting level Queue statistics.

Thanks & Regards,

Arunabh.

Re: Queue to Team mapping

Arunabh Bhattacharjee — Mon, 07 Aug 2023 22:05:27 GMT

This is under Contact Service Queues.
The team is making amends to the documentation structure and grouping so that it is easier to find.

Thanks and Regards,
Arunabh.