topic Issue with the 'Update SkillProfile By ID' WxCC API in Webex for Developers

Issue with the 'Update SkillProfile By ID' WxCC API

Sundarsara — Mon, 06 Nov 2023 12:49:55 GMT

I'm having some issues with the 'Update SkillProfile By ID' API. I'm sending a PUT HTTP request to https://api.wxcc-us1.cisco.com/organization/<my orgID>/skill-profile/<skillprofileID> with the following body

{
"id": "0787d7a8-6457-49b9-baa1-243c6ecXXXX",
"name": "WBG_POC_KISHORE",
"description": "POC",
"activeSkills": [
{
"id": "2339d9b6-4489-482b-a54b-521675baXXXX",
"skillId": "GSS_WBG_Password_SD",
"booleanValue": false,
"textValue": "",
"proficiencyValue": 8
}
],
"activeEnumSkills": [
{
"id": "",
"enumSkillValueId": ""
}
]
}

When doing so I get this response:

Please find the attachment.

This suggests that it's a failed validation to me. I could see error message as ""skillID not found for given orgID. Has anyone successfully used the "Update SkillProfile By ID" API?

Re: Issue with the 'Update SkillProfile By ID' WxCC API

asmvar@1234 — Mon, 06 Nov 2023 14:06:23 GMT

It does work for me.. Try to comment out payload which is not needed. Get output of Get Skill Profiles and then accordingly make the required changes in payload.

Re: Issue with the 'Update SkillProfile By ID' WxCC API

Sundarsara — Mon, 06 Nov 2023 16:33:16 GMT

Hi asmvar@1234

Thanks for your reply.

Yes, we tried out Get Skill Profiles API and we used that output response into Update SkillProfile By ID API. Still we are facing the same issue. So, could you please help us further.

Regards,

Sundarrajan S

Re: Issue with the 'Update SkillProfile By ID' WxCC API

asmvar@1234 — Tue, 07 Nov 2023 06:13:10 GMT

Hi @Sundarsara ,

Here you go with Payload information which i did for put request. In my case I was using Skill definition as "Boolean".

If you liked the suggestion please mark it as solution provided.

Regards
Asmit

Re: Issue with the 'Update SkillProfile By ID' WxCC API

Sundarsara — Tue, 07 Nov 2023 12:46:21 GMT

Hi asmvar@1234 ,

Thanks for your information.

We tried out with as your suggested information, now we could face new error message as below.

Also, note we are using put method to skill profile to change the proficiency of skill definition

Regards,

Sundarrajan S

Re: Issue with the 'Update SkillProfile By ID' WxCC API

asmvar@1234 — Tue, 07 Nov 2023 13:46:06 GMT

Hi @Sundarsara ,

It seems the payload information which is provided in API doesn't work for me either. However I tried pasting payload information which i used in Postman and it worked.

You can use the same if you want
{

"activeSkills": [
{
"booleanValue": false,
"createdTime": 0,
"id": "",
"lastUpdatedTime": 0,
"organizationId": "",
"proficiencyValue": 0,
"skillId": "",
"textValue": "",
"version": 0
}
],
"createdTime": 0,
"description": "",
"id": "",
"lastUpdatedTime": 0,
"name": "",
"organizationId": "",
"version": 0
}

Re: Issue with the 'Update SkillProfile By ID' WxCC API

Sundarsara — Tue, 07 Nov 2023 15:42:48 GMT

Hi asmvar@1234 ,

Yup, its working fine now.

Thanks for your support.

Regards,

Sundarrajan S

Re: Issue with the 'Update SkillProfile By ID' WxCC API

asmvar@1234 — Tue, 07 Nov 2023 16:17:39 GMT

Happy to Help ☺️

Re: Issue with the 'Update SkillProfile By ID' WxCC API

kkuppusamy1 — Tue, 07 Nov 2023 16:58:23 GMT

Hi asmvar@1234 ,

Thanks for the help, but when we try to change proficiency for multiple SKILLID's am getting below error,

Body:

"id": "0787d7a8-6457-49b9-baa1-243c6ec99f20",
"name": "WBG_POC_KISHORE",
"description": "POC",
"activeSkills": [
{
"booleanValue": false,
"createdTime": 0,
"id": "9542c608-f268-4438-b672-f0169e5d55f9",
"lastUpdatedTime": 0,
"organizationId": "c0a54e64-768f-4541-b747-eec09e225252",
"proficiencyValue": 5,
"skillId": "ffb958ba-bc2f-4d53-ad2a-4b530ead6db0",
"textValue": "",
"version": 0
},
{
"booleanValue": false,
"createdTime": 0,
"id": "2339d9b6-4489-482b-a54b-521675ba6de8",
"lastUpdatedTime": 0,
"organizationId": "c0a54e64-768f-4541-b747-eec09e225252",
"proficiencyValue": 6,
"skillId": "e71605e2-3694-4bed-91f0-5b7cceb88ee5",
"textValue": "",
"version": 0
}

]

}

Error:

409Response

{

"trackingId": "ccconfig_e7b0a386-adb0-46db-a1a3-8b4570180b21",

"error": {

"key": "409",

"reason": "Duplicate entry 'c0a54e64-768f-4541-b747-eec09e225252-0787d7a8-6457-49b9-baa1-243' for key 'UKifou2qufa9mdvfxi6bpwhqi98'",

"message": [

{

"description": "Duplicate entry 'c0a54e64-768f-4541-b747-eec09e225252-0787d7a8-6457-49b9-baa1-243' for key 'UKifou2qufa9mdvfxi6bpwhqi98'"

}

]

}

Re: Issue with the 'Update SkillProfile By ID' WxCC API

asmvar@1234 — Wed, 08 Nov 2023 07:48:25 GMT

Hi @kkuppusamy1 ,

Ideally Skill Profile ID should be common and each skill definition ID will have individual value. As i noticed from the payload if your skill is not "Boolean" then you can keep value as blank and change only proficiency value. It does work for with one skill profile having multiple skills. sharing response.

Try this as payload for multiple skill definition

"activeSkills": [
{
"booleanValue": true,
"createdTime": 0,
"id": "",
"lastUpdatedTime": 0,
"organizationId": "",
"proficiencyValue": 0,
"skillId": "",
"textValue": "",
"version": 0
},
{
"booleanValue": true,
"createdTime": 0,
"id": "",
"lastUpdatedTime": 0,
"organizationId": "",
"proficiencyValue": 0,
"skillId": "",
"textValue": "",
"version": 0
}