topic Re: WxCC Widget error message: Component not registered in Webex for Developers

WxCC Widget error message: Component not registered

vvazquez — Tue, 14 Nov 2023 11:27:54 GMT

Hi,

I am trying this example:

https://github.com/WebexSamples/webex-contact-center-api-samples/tree/main/widget-samples/addressbook-widget-sample

it is working running on my latpop, andnow I would like to host bundle.js online. When I try to load the widget it doesn't work, and I can see in the browser console:

"status":"errorRegister","errorMessage":"Script 'myURl/bundle.js' loaded but 'sa-address-book' component not registered"

Re: WxCC Widget error message: Component not registered

Arunabh Bhattacharjee — Tue, 14 Nov 2023 16:14:27 GMT

Hi @vvazquez ,

This is potentially a hosting problem or an issue in the layout configuration.

For example have hosted these samples for free on the cloud for internal demos and it works well, I will ping you the details 1:1 so you can reuse it.

Thanks & Regards,

Arunabh.

Re: WxCC Widget error message: Component not registered

Arunabh Bhattacharjee — Tue, 14 Nov 2023 16:28:53 GMT

As discussed 1:1 the issue is the Desktop needs the widget hosted on a CDN or file storage, and not a indirect link like the github repo link to the file.

So the solution is to host the bundle.js on a cloud storage of some sort, e.g S3, GCP Cloud storage, onRender, or similar

When checking the "script" tag the layout engine has to render the raw, compiled, JS code as a web component.

Thanks & Regards,

Arunabh.

Re: WxCC Widget error message: Component not registered

itinfrastructure3 — Fri, 18 Jul 2025 15:58:47 GMT

Where did you store your js file? I'm trying to use this widget as well

Re: WxCC Widget error message: Component not registered

vvazquez — Sun, 20 Jul 2025 15:57:39 GMT

I am not sure now, but I normally host them on github