topic Re: taskLegDetails example not working in Webex for Developers

taskLegDetails example not working

abcxyz123 — Tue, 30 Jan 2024 12:39:59 GMT

I'm following the example from here
https://github.com/WebexSamples/webex-contact-center-api-samples/blob/9b420bb25103ffec44bb4efa87e71bb297df653e/reporting-samples/graphql-sample/More%20Examples/totalCallsByAni.graphql#L3

And I'm unable to get anything back from the API, I see other users here have had the same issue without a response.

Here is an extract example that does not work

# Query to fetch CLR  attributes between the given epoch time in 1 January 2023 00:00:00 UTC and Friday, 17 February 2023 07:35:34 UTC
  # from and to are mandatory paramaters.
  # Note - response is paginated
  taskLegDetails(from: ${Date.now() - startTimeOffset}, to: ${Date.now()}) {
    taskLegs {
    id
    taskId
    channelType
    # Results are sorted by ascending order of createdTime
    createdTime(sort : asc)
  }
    pageInfo {
      # Indicates if the nextPage exists or not
      hasNextPage
      # String value which can be passed to fetch the next page.
      endCursor
    }
  }
}

Re: taskLegDetails example not working

bigevilbeard — Tue, 30 Jan 2024 13:49:44 GMT

@abcxyz123 in case you do not get a response here, I would create an issue on the repo so the owner of the repo see this problem, unsure if they follow this community for issues on GitHub code.

Hope this helps,

Re: taskLegDetails example not working

abcxyz123 — Tue, 30 Jan 2024 13:52:18 GMT

Thanks, this isn't just the sample code, none of the CLR (taskLegDetails) provide any data, even if I go back a year.

Re: taskLegDetails example not working

bigevilbeard — Tue, 30 Jan 2024 14:16:26 GMT

@abcxyz123 i got you - also try the webex4devs space too then https://community.cisco.com/t5/webex-for-developers/bd-p/disc-webex-developers, that or might be a TAC case if you have no reply here, i see the other threads on this by searching the keyword on the boards here.

Re: taskLegDetails example not working

Janos Benyovszki — Wed, 31 Jan 2024 10:34:30 GMT

We (Webex Developer Support) are working on resolving this. The taskLegDetails are behind a feature toggle, we are in discussion with Product Management to enable it for the org in question. If anyone else needs the same, open a ticket with us https://developer.webex.com/support . Thanks