https://community.cisco.com/t5/webex-for-developers/error-while-loading-user-cache-for-tenantid/m-p/5054365#M3582 <P>From the Webex Contact Center for Developers portal, I'm attempting a basic call on the Get Tasks API. I'm signed into the portal, I'm on the page appropriate documentation page: <A href="https://developer.webex-cx.com/documentation/tasks/v1/get-tasks" target="_blank" rel="noopener">Get Tasks</A> accessing the Try Out functionality. I've specified an appropriate "from" parameter value (1711106838761) and Authorization is has the option set <STRONG>on</STRONG> for "U<SPAN class="tooltip"><SPAN class="tooltip-children"><SPAN class="md-toggle-switch__label__text">se personal access token</SPAN></SPAN></SPAN>".</P> <P>The return is</P> <DIV class="token-line"><LI-CODE lang="javascript">{ "trackingId": "GTWY_79160c9b-5e7b-41f6-a0f5-71edbd528ac0", "error": { "key": 401, "message": [ { "description": "Error while loading user cache for tenantId:46,userId:&lt;user id&gt;" } ] } }​</LI-CODE></DIV> <P>It's unclear to me why I'm getting an unauthorized response when I'm successfully connected to the portal.</P> Mon, 01 Apr 2024 16:00:04 GMT rorourke1 2024-04-01T16:00:04Z https://community.cisco.com/t5/webex-for-developers/error-while-loading-user-cache-for-tenantid/m-p/5054365#M3582 <P>From the Webex Contact Center for Developers portal, I'm attempting a basic call on the Get Tasks API. I'm signed into the portal, I'm on the page appropriate documentation page: <A href="https://developer.webex-cx.com/documentation/tasks/v1/get-tasks" target="_blank" rel="noopener">Get Tasks</A> accessing the Try Out functionality. I've specified an appropriate "from" parameter value (1711106838761) and Authorization is has the option set <STRONG>on</STRONG> for "U<SPAN class="tooltip"><SPAN class="tooltip-children"><SPAN class="md-toggle-switch__label__text">se personal access token</SPAN></SPAN></SPAN>".</P> <P>The return is</P> <DIV class="token-line"><LI-CODE lang="javascript">{ "trackingId": "GTWY_79160c9b-5e7b-41f6-a0f5-71edbd528ac0", "error": { "key": 401, "message": [ { "description": "Error while loading user cache for tenantId:46,userId:&lt;user id&gt;" } ] } }​</LI-CODE></DIV> <P>It's unclear to me why I'm getting an unauthorized response when I'm successfully connected to the portal.</P> Mon, 01 Apr 2024 16:00:04 GMT https://community.cisco.com/t5/webex-for-developers/error-while-loading-user-cache-for-tenantid/m-p/5054365#M3582 rorourke1 2024-04-01T16:00:04Z https://community.cisco.com/t5/webex-for-developers/error-while-loading-user-cache-for-tenantid/m-p/5066238#M3583 <P>What's the API url that the request is made with (the actual API domain url not the developer portal url)? Is it&nbsp;<A href="https://api.wxcc-us1.cisco.com" target="_blank">https://api.wxcc-us1.cisco.com</A>&nbsp;or something else?&nbsp;<BR />This will help us determine which data center the request is routed to, so we can then check logs for the same.<BR /><BR />Also, given that you appear to be using the developer portal to make this request, can you please try in an incognito/private browser window or another browser completely (one not used often, this would be the best test to try) to ensure this isn't a browser cache issue?</P> Thu, 11 Apr 2024 11:27:21 GMT https://community.cisco.com/t5/webex-for-developers/error-while-loading-user-cache-for-tenantid/m-p/5066238#M3583 Raffaele Lagana 2024-04-11T11:27:21Z