topic Webex / WxCC - Assigning agent license using API in Webex for Developers

Webex / WxCC - Assigning agent license using API

benny3 — Sat, 21 Oct 2023 10:08:43 GMT

Is there a way to assign a contact center agent license to a user using Webex API?

When I list the available licenses I do not see any of the contact center license.

When I use the API to get the details of a user with a standard agent license - I do not see the contact center agent license.

Janos Benyovszki — Mon, 15 Jan 2024 12:49:52 GMT

@benny3 unfortunately right now the Webex APIs https://developer.webex.com/docs/api/v1/licenses/list-licenses would not list CC licenses. Engineering is working on moving the CC and Webex APIs closer together, but for licenses this is not yet available.

julien.laffitte — Tue, 23 Apr 2024 09:10:11 GMT

Hello Janos,

Do you know if this feature has been roadmapped or will be available at some point in a near future?

Thanks!

Julien

Janos Benyovszki — Mon, 29 Apr 2024 09:38:44 GMT

@julien.laffitte it is definitely planned, based on what I heard, but there is not ETA for it just yet.