Questions around the GraphQL Search API

BlakeR — Tue, 17 Oct 2023 21:12:28 GMT

We have a Webex Contact Center sandbox and I am in the process of testing out the Search API. I am looking at samples on github

We are currently using Webhook subscriptions to create detailed Task call legs (IVR Leg, First Agent A leg, Transfer to Agent B leg, etc.) instead of Task Summary that comes with the existing API. However, Webhooks cannot be relied on 100% to accomplish this and some of the GraphQL query types might make it more reliable.

There are two schema queries in particular I am trying to get data from, but am having trouble with:

AgentActivty: This looks interesting, but I am having trouble using it with the GraphQL queries. Are there samples you can point me to?
taskLegDetails: I tried using the sample provided here , but it always comes back with zero data while I can get data from "task" and "agentSession".

Any assistance would be appreciated.

Re: Questions around the GraphQL Search API

Janos Benyovszki — Wed, 10 Jul 2024 10:18:29 GMT

@BlakeR let us know if you still need help with this old topic. Thanks

topic Re: Questions around the GraphQL Search API in Webex for Developers

Questions around the GraphQL Search API

Re: Questions around the GraphQL Search API