ECE API for queue depth

erikergen — Mon, 16 Oct 2023 16:51:37 GMT

We have been using the following API to get wait time and queue depth for chat entry point and realized that the queue depth is always returning 5. Is there anything particular I need to do to make this work? Thanks and have a good day.

https://chat01.wx027.webexcce.com/system/egain/chat/entrypoint/liveSessionStatus/1005

<?xml version="1.0" encoding="UTF-8" standalone="yes"?>

<ns2:waitTime>0.0</ns2:waitTime>

<ns2:queueDepth>5</ns2:queueDepth>

<ns2:altEngmtTime>0</ns2:altEngmtTime>

</sessionStatus>

Re: ECE API for queue depth

Janos Benyovszki — Wed, 10 Jul 2024 10:27:19 GMT

@erikergen I know it's an old topic and I might be off here, but if you are looking for CC Queue Statistics, you might find this page useful https://developer.webex-cx.com/documentation/queues/v1/get-queue-statistics . Does that help?

topic Re: ECE API for queue depth in Webex for Developers

ECE API for queue depth

Re: ECE API for queue depth