webex calling queue agent status API

Shalid Kurunnan Chalil — Thu, 01 Aug 2024 08:52:02 GMT

Hi Experts,

I searched the documentation and couldn't find an API which allowed me to retrieve the Webex Calling agent status and the duration.

Do we have an API to get the agent details from the webex calling platform?

Regards

Re: webex calling queue agent status API

Patience Umoru — Fri, 02 Aug 2024 09:36:30 GMT

Hello,

Unfortunately, Webex Calling does not provide an API specifically for retrieving detailed agent status and duration.

However, if you are looking for agent status in a contact center environment, the Webex Contact Center (WxCC) platform offers APIs that can provide real-time and historical data on agent status, including their availability and duration in each state. These APIs are more suited for contact center use cases.

https://developer.webex.com/docs/contact-center
https://developer.webex-cx.com/documentation/agents/v1/get-agent-activities

Thank you.

topic webex calling queue agent status API in Webex for Developers

webex calling queue agent status API

Re: webex calling queue agent status API