topic Re: Application authorisation for Search API access in Webex for Developers

Application authorisation for Search API access

Oleh Doroshenko — Fri, 02 Aug 2024 12:24:46 GMT

Hello.

We are developing a widget to get a personalized stat which is showing to the agent when there is call queued to him via preferred agent node.
To make this stat we are using a global variable with reporting chekbox so that writes it writes info to reporting database.
Then we retrieve info via search API request. This API is available only with organization full admin account but we want to show this stat to all agents.

So we are looking for some guide on how we can authorize our application to get this data.

Re: Application authorisation for Search API access

Patience Umoru — Tue, 06 Aug 2024 10:48:10 GMT

Hello,

To display the above using the Webex API, you'll need to set up an integration with admin permissions in the Webex Developer Portal. Use the admin's access token to make API requests and manage the data securely. Create a service that handles these requests on behalf of the agents, and that provides this information to the agents securely.

https://developer.webex.com/docs/service-apps
https://developer.webex-cx.com/documentation/integrations

Thanks.