Connection Timeout Issue with WebEx API

Menmozhi — Mon, 09 Sep 2024 08:28:26 GMT

We are experiencing connection timeout issues when trying to access the WebEx API. We have whitelisted the Webex API domain and relevant IP Address (170.72.245.220, 170.72.245.169, 170.72.245.124, 170.72.239.205, 170.72.239.23, 170.72.239.166). The API calls are working correctly in the local environment without any whitelisting, but they are not working when deployed to the server. We've checked our network and firewall setting, and everything appears to be correct.

API Request

curl -location 'https://webexapis.com//v1/endpoint' \

--header 'Authorization: Bearer [TOKEN]' \

--header 'Content-Type: application/json'

Error

connect to https://webexapis.com:443 [webexapis.com/170.72.239.205, webexapis.com/170.72.239.23, webexapis.com/170.72.239.166] failed: connect timed out executing GET https://webexapis.com/v1/endpoint

Re: Connection Timeout Issue with WebEx API

dtibbe — Mon, 09 Sep 2024 08:43:24 GMT

As the endpoint is available from all other locations it is very likely that your network causes the issues. We all know admins that say it is fine but a little thing is missing anyway

I guess it is for all endpoints, right?

topic Re: Connection Timeout Issue with WebEx API in Webex for Developers

Connection Timeout Issue with WebEx API

Re: Connection Timeout Issue with WebEx API