userconfig/sessionTypes not getting assigned to user

prashant-chinchkar — Tue, 08 Oct 2024 16:46:43 GMT

Hi Team,

I have queried the sessionTypes using https://developer.webex.com/docs/api/v1/session-types/list-site-session-types API and received below response:

{ "items": [ { "id": "3", "shortName": "PRO", "siteUrl": "sailpointsiteadmin.webex.com", "name": "Pro Meeting", "type": "meeting" }, { "id": "9", "shortName": "ONS", "siteUrl": "sailpointsiteadmin.webex.com", "name": "Online Event", "type": "EventCenter" }, { "id": "11", "shortName": "TRS", "siteUrl": "sailpointsiteadmin.webex.com", "name": "Training session", "type": "TrainingCenter" }, { "id": "13", "shortName": "SC3", "siteUrl": "sailpointsiteadmin.webex.com", "name": "Remote Support Session", "type": "SupportCenter" }, { "id": "16", "shortName": "AUO", "siteUrl": "sailpointsiteadmin.webex.com", "name": "Webex Personal Conference", "type": "meeting" }, { "id": "220", "shortName": "ONS", "siteUrl": "sailpointsiteadmin.webex.com", "name": "Event 1000", "type": "EventCenter" }, { "id": "522", "shortName": "TRS", "siteUrl": "sailpointsiteadmin.webex.com", "name": "Training 1000", "type": "TrainingCenter" }, { "id": "564", "shortName": "PRO", "siteUrl": "sailpointsiteadmin.webex.com", "name": "Pro 1000", "type": "meeting" }, { "id": "565", "shortName": "SC3", "siteUrl": "sailpointsiteadmin.webex.com", "name": "Support 1000", "type": "SupportCenter" }, { "id": "652", "shortName": "PRO", "siteUrl": "sailpointsiteadmin.webex.com", "name": "Pro-End to End Encryption_VOIPonly", "type": "meeting" } ] }

After this I am using https://developer.webex.com/docs/api/v1/session-types/update-user-session-types this API to Assign session types to specific users.
Below is the request:

{ "siteUrl": "sailpointsiteadmin.webex.com", "personId": "Y2lzY29zcGFyazovL3VzL1BFT1BMRS84MzI2ZjlmNC01MGFlLTQ0ODMtOTczZS04YzNkYmQyMTQxNjc", "email": "john.andersen1@gmail.com", "sessionTypeIds": [ "3","16" ] }

And response received:

{ "personId": "Y2lzY29zcGFyazovL3VzL1BFT1BMRS84MzI2ZjlmNC01MGFlLTQ0ODMtOTczZS04YzNkYmQyMTQxNjc", "email": "john.andersen1@gmail.com", "siteUrl": "sailpointsiteadmin.webex.com", "sessionTypes": [] }

As I can see, sessionType is not got assigned to user. In response, sessionType doesn't got listed though request is successful.

Could you please check and assist?

Thanks,
Prashant

Re: userconfig/sessionTypes not getting assigned to user

sandiban — Wed, 09 Oct 2024 05:55:44 GMT

Hi @prashant-chinchkar,
Thanks for your patience so far!
So, I checked the User Account: "john.andersen1@gmail.com" which belongs to the Org: "SAILPOINT" and currently I can find the User profile is not yet verified.
He should have received a email from Webex in that Gmail account with a authorization code and ask him to validate his profile first with that Code. Currently in Control Hub - it's showing as "Not verified" profile. <shared screenshot from Control Hub>

Now coming to the next step, from the API request - I can find you're trying to assign the SessionTypeID - 3 and 16 to this User, however the Webex siteUrl is used in the API Request is -

"sailpointsiteadmin.webex.com"

Currently this User: "john.andersen1@gmail.com" doesn't have access to this Webex Site, his default site is - "sailpoint.webex.com" <please check the below screenshot for reference> -

If you want to assign the sessionID according to the Site - "sailpointsiteadmin.webex.com", then kindly update his default Webex site to this Site URL using the API - https://developer.webex.com/docs/api/v1/meeting-preferences/update-default-site
And then try to assign those SessionType IDs to that Webex Site URL, that should work fine then.

Please let us know for any further assistance.

Regards!
Sandip

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userconfig/sessionTypes not getting assigned to user

Re: userconfig/sessionTypes not getting assigned to user