topic Re: Sharing the bot with multiple users in Webex for Developers

Sharing the bot with multiple users

o1 — Thu, 07 Nov 2024 07:21:15 GMT

Hi Team,

I have created a BOT which responds based on the provided inputs. But I see that, BOT responds to only my messages. If any other user questions a BOT, he/she doesn't get any reply. How can I make this work?

Re: Sharing the bot with multiple users

DavidStaudt — Thu, 07 Nov 2024 15:37:59 GMT

Bots will only be able to access messages/events which mention the bot via @botname, unless the bot is in a 1:1 space, in which case it is not necessary to mention. If that mechanism doesn't seem to be involved, then you might look at the bot code to see if it is filtering incoming message events - i.e. to only your user id.
Not certain, but it may be possible to cause something like that if specific types of limitations/restrictions are configured in the space re external/non-org users. If it works in a non-restricted space (e.g. if you use a free Webex account to test), then you might check into those settings with your org admin.

Re: Sharing the bot with multiple users

mparra.fusionet — Thu, 07 Nov 2024 16:45:55 GMT

Hi @o1 , just saw the other post in the other community thread we have, remove any of the restrictions when instantiating the webex_bot object.