topic Re: Embedded app send notification in Webex for Developers

Embedded app send notification

JeroenCloudCTI — Wed, 04 Dec 2024 09:56:30 GMT

Hi all,
I'm trying to create an app that's capable of caller recognition. I'd like it to send the user a notification with info about the caller when they get an incoming call. When the user clicks this notification, I would like it to open my app where they can see all found info.

I already found the calling SDK and had a look at oAuth, but am missing proper documentation on how to send notifications.
I know bots can trigger notifications by sending a message, and I would like the same kind of notification from my app, is anything like this possible?

Thanks in advance!

Re: Embedded app send notification

Janos Benyovszki — Wed, 04 Dec 2024 11:21:13 GMT

@JeroenCloudCTI it depends what kind of app you are building really. If you have your own client for implementing the Calling SDK, you can listen to events as explained here https://developer.webex.com/docs/sdks/webex-calling-sdk-web-quickstart when a transition happens, like ringing, connected, or ended . If you wish to inform the users in a Webex space, then as you mentioned a bot could be a good option. We have the guide for bots here https://developer.webex.com/docs/bots . You would basically store the bot access token on your side and when one of the events that you need are triggered you could enter a code logic to have the bot send a message.

Re: Embedded app send notification

JeroenCloudCTI — Wed, 04 Dec 2024 12:44:48 GMT

Hi @Janos Benyovszki, thanks for the quick reply.
I see I forgot to mention what kind of app I wanted to make. Ideally, I'd like to make an embedded sidebar app.

Re: Embedded app send notification

Janos Benyovszki — Wed, 04 Dec 2024 13:02:21 GMT

@JeroenCloudCTI I see. I don't think you would be able to trigger Webex Desktop pop-up messages using the Calling SDK, I am not aware of any such function, so your best bet might be the space notification maybe.

Re: Embedded app send notification

JeroenCloudCTI — Thu, 05 Dec 2024 15:33:54 GMT

Thank you @Janos Benyovszki, once again.

I'd still like to have a sidebar-like app. For Teams, it's possible to have one app with multiple tabs, like one for showing your call history and another with a bot that sends the contact information on incoming call.
Is something similar possible in Webex?

Otherwise I'd need to create two separate apps for my goal. One to utilize the always-on functionality and access to the Calling SDK, the other one to send notifications. Of course, I'd rather avoid that if possible.

Re: Embedded app send notification

sandiban — Fri, 06 Dec 2024 06:37:00 GMT

Hi @JeroenCloudCTI,
I believe it should be possible for Webex Sidebar as well, but I'm not able to provide a sample for it as of now.
I'm checking this internally if we have a solution sample for it and let me get back to you soon. But I believe it should be possible.
Thanks!

Re: Embedded app send notification

sandiban — Mon, 09 Dec 2024 10:52:37 GMT

Hi @JeroenCloudCTI,
Thanks for your patience so far!
I checked with the Embedded App Engg. team internally and sorry for the back & forth, but this multi-tabs on a single Embedded App Window is currently not possible with Webex.
This would still be a feature request and Engg. doesn't even have a sample ready for such item.
You can may be raise a feature request in our AHA portal - https://ciscocollabcustomer.ideas.aha.io/ and share a business justification why it'd be good for your task.

Please let us know for any further queries.

Kind regards!
Sandip

Re: Embedded app send notification

JeroenCloudCTI — Mon, 09 Dec 2024 11:18:17 GMT

Hello @sandiban, thanks for the quick reply!

That is too bad, so I understand it's not possible to facilitate a Webex notification from a sidebar app in some way? Otherwise I'll have an internal discussion to see if we can make it work some other way

Kind regards,
Jeroen

Re: Embedded app send notification

sandiban — Tue, 10 Dec 2024 07:21:58 GMT

Sure @JeroenCloudCTI, please let us know if you've any additional queries. Thanks.

Kind regards!
Sandip

Re: Embedded app send notification

JeroenCloudCTI — Tue, 10 Dec 2024 08:51:17 GMT

Thanks for the advice! I'm guessing that such a service would then send system notifications to the user's device? We do something similar for a website we run.
In the case that they actually trigger a Webex notification, shouldn't it be possible to do the same from my embedded app then? Would clicking the notification open my embedded app?
I eagerly await your reply.