Status remains inactive though "active" parameter value sent as "true"

prashant-chinchkar — Fri, 13 Dec 2024 12:29:19 GMT

Hi Team,

I am trying to create a user using scim2-create-a-user API.
I am sending "active" parameter value as "true" but in response I am getting "active" parameter value "false".

Due to this, user is getting created on Webex Control Hub system with status "Inactive" instead of status "Not verified".
This was not case previously. User was getting created with status "Not verified.

But now it's getting created with status "Inactive".

Please find below request and response.

Request:
curl --location 'https://webexapis.com/identity/scim/{ORG_ID}/v2/Users' \
--header 'Content-Type: application/json' \
--header 'Authorization: Bearer <TOKEN>' \
--data-raw '{
"schemas": [
"urn:ietf:params:scim:schemas:core:2.0:User",
"urn:ietf:params:scim:schemas:extension:enterprise:2.0:User",
"urn:scim:schemas:extension:cisco:webexidentity:2.0:User"
],
"userName": "TestNg12242@yahoo.com",
"userType": "user",
"title": "XXXXX",
"active": true,
"preferredLanguage": "en_US",
"locale": "en_US",
"timezone": "XXXX",
"displayName": "XXXXXXX,
"nickName": "Pacific",
"name": {
"givenName": "XXXX",
"familyName": "XXXX",
"middleName": "",
"honorificPrefix": "Mr.",
"honorificSuffix": "III"
},
"phoneNumbers": [
{
"value": "XXXXXXXX",
"type": "work",
"display": "work phone number",
"primary": true
}
],
"photos": [
{
"value": "https://images.app.goo.gl/fJQRKmzRCXwPkjUPA",
"type": "photo",
"display": "photo description",
"primary": true
}
],
"addresses": [
{
"type": "work",
"streetAddress": "XXXXXXX",
"locality": "XXX",
"region": "XX",
"postalCode": "XXXXX",
"country": "US"
}
],
"emails": [
{
"value": "TestNg12242@yahoo.com",
"type": "home",
"display": "home email description",
"primary": false
}
],
"urn:scim:schemas:extension:cisco:webexidentity:2.0:User": {
"accountStatus": [
"active"
]
}
}'

Response:

{

"schemas": [

"urn:ietf:params:scim:schemas:core:2.0:User",

"urn:scim:schemas:extension:cisco:webexidentity:2.0:User",

"urn:ietf:params:scim:schemas:extension:enterprise:2.0:User"

"id": "XXXXXXXXXXXX",

"userName": "TestNg12242@yahoo.com",

"active": false,

"name": {

"familyName": "XXXX",

"givenName": "XXX",

"honorificPrefix": "Mr.",

"honorificSuffix": "III"

"displayName": "XXXXXXXX,

"nickName": "XXX",

"emails": [

{

"value": "TestNg12242@yahoo.com",

"type": "work",

"primary": true

}

"userType": "user",

"title": "Software Engineer",

"preferredLanguage": "en_US",

"locale": "en_US",

"timezone": "America/Los_Angeles",

"phoneNumbers": [

{

"value": "XXXXXXXX",

"type": "work",

"primary": true,

"display": "work phone number"

}

"photos": [

{

"value": "https://images.app.goo.gl/fJQRKmzRCXwPkjUPA",

"type": "photo",

"primary": true,

"display": "photo description"

}

"addresses": [

{

"type": "work",

"streetAddress": "XXXXXXX",

"locality": "XXXXX",

"region": "XX",

"postalCode": "XXXXX",

"country": "US"

}

"urn:scim:schemas:extension:cisco:webexidentity:2.0:User": {

"accountStatus": [

"pending"

"meta": {

"organizationId": "XXXXXX"

}

"meta": {

"resourceType": "User",

"location": "https://webexapis.com/identity/scim/{org_id}/v2/Users/{Id},

"version": "W/\"35032930457\"",

"created": "2024-12-13T12:10:50.153Z",

"lastModified": "2024-12-13T12:10:50.153Z"

}

Same case with the enable user, please see link. Trying to enable user via SCIM 2.0 API but returning active=false

In API guideline Sample request "active" parameter value being sent "true" and in response it's reflecting correct.
Sample request screenshot

Sample response screenshot

Please advise and do needful.

Thanks.

Re: Status remains inactive though "active" parameter value

Janos Benyovszki — Mon, 16 Dec 2024 11:53:32 GMT

@prashant-chinchkar I would recommend opening a support ticket here for this, we might need to check this with engineering. Please also describe what the "previously" term mean you mentioned. When did the behaviour change exactly?

You can send an email to us at devsupport@webex.com or go to https://developer.webex.com/support .

Re: Status remains inactive though "active" parameter value

prashant-chinchkar — Tue, 17 Dec 2024 05:32:32 GMT

Thank you @Janos Benyovszki .
I creates support ticket.
Request ID: #129949

topic Status remains inactive though "active" parameter value sent as "true" in Webex for Developers

Status remains inactive though "active" parameter value sent as "true"

Re: Status remains inactive though "active" parameter value

Re: Status remains inactive though "active" parameter value