topic Re: Message update using bot in Webex for Developers

Message update using bot

bkanbett — Thu, 19 Dec 2024 14:01:02 GMT

Is there any possibility that we can post the message from webex to ESP Incident comments without using bot name. Currently bot updates case notes only when we are using @<bot_name>

Re: Message update using bot

dtibbe — Thu, 19 Dec 2024 14:11:29 GMT

Only if you're in a 1:1 space with that bot.

Bots have only access to messages directed to them via @ or in such a space. That's also documented at https://developer.webex.com/docs/bots (differences between bots and people)

Re: Message update using bot

bkanbett — Thu, 19 Dec 2024 14:26:15 GMT

If not bot, is there any other solution to integrate with SNOW (ESP)

Re: Message update using bot

sandiban — Fri, 20 Dec 2024 08:17:12 GMT

Hi @bkanbett,
I believe you're using the Bot just to make use of the Token right and using the token, you're making the API request.
To do the similar task, you can make use of Webex Integration or, Webex Service App as well.
Both are used for generating Access Token & Refresh Token pair.
You can read about it in more detail here -
Integration: https://developer.webex.com/docs/integrations
Service App: https://developer.webex.com/docs/service-apps

But keep in mind, this Access Token generated from Integration or, Service App, follows the OAuth 2.0 standards and following that, an Access Token will be expired after every 14 days.
And you can use the corresponding Refresh Token to generate a fresh Access Token again following the steps here - https://developer.webex.com/docs/integrations#using-the-refresh-token

This way, Bot token is very different though since it's active for ever.
Let us know for any further queries.

Regards!
Sandip