Programmatically Retrieve the Data Center Instance for Contact Center?

phagenfeldt — Fri, 24 Jan 2025 16:00:52 GMT

Hello,

I’m currently working on integrating with Webex Contact Center and need to determine the appropriate data center instance programmatically for each customer or tenant. Specifically, I’d like to retrieve information similar to what’s shown in Webex Control Hub under Contact Center > Settings > Service Details > Country of Operation.

I’ve reviewed the available API documentation and have access to the following scopes:
cloud-contact-center:pod_conv, spark:kms, spark:people_read, cjp:config, cjp:config_read, cjds:admin_org_write.

So far, I’ve tried the following without success:

/v1/contactCenter/context
/v1/contactCenter/config

My goal is to retrieve:

The regional service URL (e.g., https://api.wxcc-us1.cisco.com) for API requests.
Information about the country of operation or data residency for the tenant.

Is there an API endpoint available for this purpose? If not, what would be the recommended approach to determine the correct regional data center for Webex Contact Center?

Any guidance or examples would be greatly appreciated!

Thank you in advance!

Re: Programmatically Retrieve the Data Center Instance for Contact Cen

Janos Benyovszki — Tue, 28 Jan 2025 11:21:06 GMT

@phagenfeldt replied in your support ticket, that you opened for the same. We do not have a public API for getting DCs on Contact Center unfortunately. I am still checking internally if there is some way to get them programmatically, I will update you in the ticket.

topic Programmatically Retrieve the Data Center Instance for Contact Center? in Webex for Developers

Programmatically Retrieve the Data Center Instance for Contact Center?

Re: Programmatically Retrieve the Data Center Instance for Contact Cen