topic Re: Our client getting "Session type not found by Session type ID in Webex for Developers

Our client getting "Session type not found by Session type ID" error

KenKoellner — Wed, 23 Oct 2024 13:58:00 GMT

We have a package that runs in Salesforce to do appointment scheduling. It integrates with the Webex API. One of our clients is getting an error we haven't seen before. I'm hoping someone can shed some insight...

The request is-- POST https://api.zoom.us/v2//meetings Content-Type:application/json Accept:application/json

{
"hostEmail":"redactedEmail@redactedCompany.com",
"enabledAutoRecordMeeting": false,
"allowAnyUserToBeCoHost": false,
"title": "Test Meeting",
"start": "2024-10-22T10:00:00",
"end": "2024-10-22T10:30:00",
"timezone": "America/Los_Angeles",
"sendEmail": "false"
}

The response is ...

400 Bad Request Transfer-Encoding:chunked X-Envoy-Upstream-Service-Time:2027 Server:istio-envoy X-Content-Type-Options:nosniff;nosniff Request_Site_Url:mrs-achm.webex.com:443 Pragma:no-cache Trackingid:ROUTERGW_3dbe6b01-2beb-4942-95cd-ba22991b3897;ROUTERGW_3dbe6b01-2beb-4942-95cd-ba22991b3897 Date:Mon, 21 Oct 2024 23:42:50 GMT Wbx3:1 X-Frame-Options:DENY Cache-Control:no-cache, no-store, max-age=0, must-revalidate Set-Cookie:trackingSessionID=5AA832D275B54F3FBC18772C3F9328E1; Path=/; Secure; HttpOnly Vary:origin,access-control-request-method,access-control-request-headers,accept-encoding Expires:0 Content-Type:application/json
{"message":"Session type not found by Session type ID","errors":[{"description":"Session type not found by Session type ID"}],"trackingId":"ROUTERGW_3dbe6b01-2beb-4942-95cd-ba22991b3897"}

Re: Our client getting "Session type not found by Session type ID

Janos Benyovszki — Thu, 24 Oct 2024 13:18:23 GMT

@KenKoellner That error can happen if the user you're trying to schedule on behalf of doesn't have the sessionType assigned to them that the admin is trying to schedule with. You are not specifying sessionType in this case, so it will try to use the default session type of the admin making the request. Check if the default session type of the admin is assigned to that user under hostEmail.

Re: Our client getting "Session type not found by Session type ID

j.claes — Sun, 16 Feb 2025 09:30:47 GMT

Hello all, I guess I have the same problem, but where do I find "Check if the default session type of the admin is assigned to that user under hostEmail" ??

If I create meetings with "personal access token" => everything works

If I change to access_token for service-app, I receive 400 bad request "Session type not found by Session type ID"

kind regards,

johan claes

Re: Our client getting "Session type not found by Session type ID

Janos Benyovszki — Sun, 16 Feb 2025 14:52:09 GMT

@j.claes replied in your support ticket. The hostEmail part was missing from your request.

Re: Our client getting "Session type not found by Session type ID

j.claes — Mon, 17 Feb 2025 23:14:47 GMT

hello,

it's solved indeed by adding hostEmail attribute in the json Post request.
Thanks for your support:

kind regards,

johan claes