topic Re: meetingTranscripts created webhook not triggering in Webex for Developers

meetingTranscripts created webhook not triggering

albin-antony — Tue, 04 Mar 2025 20:00:17 GMT

I have created an integration app in my webex developer portal. I have also created a webhook for the meetingTranscripts created event via webhooks api.

{'id': '<webhook id>', 'name': 'Meeting transcription created webhook', 'targetUrl': '<target url>', 'resource': 'meetingTranscripts', 'event': 'created', 'orgId': '<org id>', 'createdBy': <user id>', 'appId': '<app id>', 'ownedBy': 'creator', 'status': 'active', 'created': '2025-03-04T13:56:09.008Z'}

I have also created webhooks for meeting started and ended events.

I have enabled Webex assistant for my meetings. When I start a meeting Webex tells me that the meeting is transcribed and summarized. I have also enabled to save transcript and summary after the meeting.

I have also added meeting:transcripts_read, meeting:schedules_read, meeting:admin_transcripts_read scopes to my integration app.

My issue is that the webhook for the meetingTranscripts created event is not getting triggered. I am getting triggers for meeting started and ended event but not the trigger for the meetingTranscripts created event. I use the same target URL for all three webhooks. I can also view the transcript for the meeting in meeting recap section inside Webex windows app.

Webex have successfully generated transcript and summary and saved it in webex but failed to trigger the meetingTranscripts created event webhook . What could be the possible reason.?

I tried with multiple meetings, the issue is there for all the meetings. I also tried deleting the existing webhooks and created new ones, tried recording the meeting, tried enabling closed captions but the issue exists.

I am not sure what I am doing wrong. Any help is appreciated

Re: meetingTranscripts created webhook not triggering

Janos Benyovszki — Wed, 05 Mar 2025 08:58:41 GMT

@albin-antony would you mind opening a support case (https://developer.webex.com/support) for this with all the webhook details that are redacted in your post? Please also send an example meeting that we can check, where the transcript did not trigger. We will look into it.

Re: meetingTranscripts created webhook not triggering

albin-antony — Wed, 05 Mar 2025 10:55:46 GMT

@Janos Benyovszki I have created a ticket like you mentioned. Ticket Id is 132471

Re: meetingTranscripts created webhook not triggering

Raffaele Lagana — Wed, 05 Mar 2025 11:26:06 GMT

replied to the ticket and also adding here for reference:
It looks like you enabled Webex AI Assistant which is different to Webex Assistant AND is not compatible with the meetingTranscripts webhook or /meetingTranscripts API. There isn't a similar webhook/API that's compatible with AI Assistant but I think there is one in the works (no timeline on when/if it will be released as of yet).