WebexCC Web Callback variables

trabercozad — Thu, 13 Mar 2025 14:36:05 GMT

I have followed the sample below, and it is all working with the exception of getting the "attributes" set on the API call.

https://github.com/WebexSamples/webex-contact-center-api-samples/tree/main/callback-samples/callback-sample

Example, my POST body is:

{
"destination": "2145555555",
"entryPointId": "e746916a-6819-4cc7-b484-a132f54462b8",
"attributes": {"webacct":"223344"},
"outboundType": "CALLBACK",
"mediaType": "telephony",
"callback": {
"callbackOrigin": "web",
"callbackType": "immediate"
}
}

How do I get the webacct value into the flow and/or agent desktop? I have tried adding a flow variable with the same name, but I get no value.

Re: WebexCC Web Callback variables

Janos Benyovszki — Tue, 18 Mar 2025 13:32:24 GMT

@trabercozad reading your requirement, not sure if a global variable would help with your use case https://help.webex.com/en-us/article/ngfdsbi/Manage-global-variables . Can you please review?

topic WebexCC Web Callback variables in Webex for Developers

WebexCC Web Callback variables

Re: WebexCC Web Callback variables