topic Re: Webex CC - Create Task in Webex for Developers

Webex CC - Create Task

Laszlo Hum — Fri, 29 Nov 2024 07:22:47 GMT

Hello!

We have a Gold Tenant, and I would like to create an "outgoing" or "callback" task with the sample API call:

https://developer.webex-cx.com/documentation/tasks/v1/create-task

When I fill the body and click run I always got back HTTP 500 error (Internal Server Error) and the following error message (I removed the organization id):

{
"errorData": "Internal server error: com.cisco.ccc.provisioning.model.AnalyzerModel$AnalyzerException: Failed to get the Response from analyzer For orgId <my_org_id>{\"code\":404,\"details\":{\"status\":\"Entity not found for given field: 0\",\"trackingId\":\"\"}} ",
"errorDetail": {
"actual": "",
"errorType": "",
"expected": ""
},
"errorMessage": "Internal System Error",
"errorType": "Internal System Error"
}

Has anyone experienced this? Could you help me to solve this? Or give me some guidelines?

Thank in advance!

Re: Webex CC - Create Task

Raffaele Lagana — Tue, 03 Dec 2024 15:07:10 GMT

If you can share the org ID you used for this, we can check further. Usually this error is caused when the org doesn't have Contact Center enabled (or the user making the request hasn't been enabled for it), or possibly the wrong phone number is assigned to your Outdial ANI. There may be other reasons but we can't check without having the org ID.

Re: Webex CC - Create Task

ja.kriventsev — Tue, 29 Apr 2025 19:36:56 GMT

Hi Laszio!

did you find a solution for that case with Failed to get the Response from analyzer For orgId....?

thanks for the feedback.

Re: Webex CC - Create Task

Mike Palkovich — Wed, 30 Apr 2025 17:50:43 GMT

Hello,
Usually this specific error is due to the organization or user authorizing the request not having Contact Center enabled. However we would need more details to confirm. If you would like you can open a ticket here https://developer.webex-cx.com/support to share more specific details about your usage and Webex Organization.

For more details about enabling Contact Center for your users please see https://help.webex.com/en-us/article/nzk6tpp/Manage-Contact-Center-Users.