https://community.cisco.com/t5/webex-for-developers/simple-api-call-for-queues/m-p/5295340#M4346 <P>Hi,&nbsp; new to the Contact Center environment.&nbsp; I'm looking for API endpoints to retrieve 1. Number of Calls in a Queue; 2. Longest Wait Time for the Day; 3. Current Estimated Wait Time.</P><P>Thanks much</P><P>LivPog</P> Fri, 30 May 2025 19:03:49 GMT LivPog 2025-05-30T19:03:49Z https://community.cisco.com/t5/webex-for-developers/simple-api-call-for-queues/m-p/5295340#M4346 <P>Hi,&nbsp; new to the Contact Center environment.&nbsp; I'm looking for API endpoints to retrieve 1. Number of Calls in a Queue; 2. Longest Wait Time for the Day; 3. Current Estimated Wait Time.</P><P>Thanks much</P><P>LivPog</P> Fri, 30 May 2025 19:03:49 GMT https://community.cisco.com/t5/webex-for-developers/simple-api-call-for-queues/m-p/5295340#M4346 LivPog 2025-05-30T19:03:49Z https://community.cisco.com/t5/webex-for-developers/simple-api-call-for-queues/m-p/5295439#M4347 <P><a href="https://community.cisco.com/t5/user/viewprofilepage/user-id/1882685">@LivPog</a>&nbsp;</P> <P>1. You might need access to the taskLegDetails for this. We have a sample for this here&nbsp;<A href="https://github.com/WebexSamples/webex-contact-center-api-samples/blob/main/reporting-samples/graphql-sample/taskLegDetails/Performing%20Aggregations/Interval%20timezone%20based%20aggregation%20query.graphql" target="_blank">https://github.com/WebexSamples/webex-contact-center-api-samples/blob/main/reporting-samples/graphql-sample/taskLegDetails/Performing%20Aggregations/Interval%20timezone%20based%20aggregation%20query.graphql</A>&nbsp;<STRONG>Note:</STRONG><SPAN>&nbsp;The&nbsp;</SPAN><CODE>TaskLegDetails</CODE><SPAN>&nbsp;object is a part of Queue Based Reporting Early Access, you would need to request access to it via Developer Support.</SPAN></P> <P>2. You could use the Search API with queue duration. A sample for that is here&nbsp;<A href="https://github.com/WebexSamples/webex-contact-center-api-samples/blob/main/reporting-samples/graphql-sample/taskDetails/Performing%20Aggregations/Group%20by%20aggregation%20query.graphql" target="_blank">https://github.com/WebexSamples/webex-contact-center-api-samples/blob/main/reporting-samples/graphql-sample/taskDetails/Performing%20Aggregations/Group%20by%20aggregation%20query.graphql</A></P> <P>3.&nbsp;<A href="https://developer.webex.com/webex-contact-center/docs/api/v1/estimated-wait-time/get-estimated-wait-time" target="_blank">https://developer.webex.com/webex-contact-center/docs/api/v1/estimated-wait-time/get-estimated-wait-time</A></P> Sat, 31 May 2025 08:26:19 GMT https://community.cisco.com/t5/webex-for-developers/simple-api-call-for-queues/m-p/5295439#M4347 Janos Benyovszki 2025-05-31T08:26:19Z