topic Re: Getting this error on calling search api in Webex for Developers

Getting this error on calling search api

Muzaffar Mahmood — Fri, 13 Jun 2025 10:07:18 GMT

Response status = 401
{"trackingId":"GTWY_a0771caf-001e-4075-88f6-e833032a4882","error":{"key":401,"message":[{"description":"Error while finding tenantId for orgId :903362ee-aaa-aaa-aaa-ssssssssss"}]}}

getting above error on calling this endpoint: https://api.wxcc-eu1.cisco.com/search GraphQL

Re: Getting this error on calling search api

sandiban — Sat, 14 Jun 2025 07:59:12 GMT

Hi @Muzaffar Mahmood,
Thanks for your patience so far!
Since you've kept the OrgID hidden here, so I couldn't figure out the exact Org ID showing in the error messgae.
However checking the logs for that error trackingId, seems like the OrgID should be - 4a9e2587-81f0-40ea-8502-1093a7d2da81
Could you kindly confirm on that please.

And if that's the OrgID, then may I ask you to change the API URL domain that you're using here - https://api.wxcc-eu2.cisco.com
So, the API URL should be - https://api.wxcc-eu2.cisco.com/search
Because the orgID I provided, that comes under EU region, not under the UK region.
That's why the Data Center for this OrgID should be - Prod EU2, not EU1

But if the OrgID is actually different, then kindly let us know and we can check further.

Regards!
Sandip

Re: Getting this error on calling search api

Muzaffar Mahmood — Mon, 16 Jun 2025 12:08:06 GMT

Thank you very much it is fixed with eu2