topic Webex API Authentication for Partner customer in Webex for Developers

Webex API Authentication for Partner customer

mserwon — Sat, 05 Jul 2025 22:01:31 GMT

I have a Webex Partner account and a Webex customer that I need to look into each subscription and find which users are attached to it.

I was thinking of using the get license detail api and it does work to give me the needed license, user and subscription information. I tried a bearer token authentication and it worked for my sandbox, but not for any of my customers.

What do I need to do to get access to this data for my customer?

Re: Webex API Authentication for Partner customer

Janos Benyovszki — Mon, 07 Jul 2025 10:25:22 GMT

@mserwon are you a Sales Admin for those customers? If you are and you have those customer orgs in your "managedOrg" list, then you should be able to list their licenses, I believe.

Re: Webex API Authentication for Partner customer

wajidhassan — Mon, 07 Jul 2025 11:13:15 GMT

To access license and user data via Webex API for your customer as a Partner, your account must be assigned as a Sales Admin for the customer organization. Additionally, the customer’s org must appear in your managedOrg list. Only then will your API bearer token have the necessary scope to query their license details. Without Sales Admin rights or managed org association, your token will not be authorized to access their data.