topic Re: Webex User account Bulk deletion in Webex for Developers

Webex User account Bulk deletion

ranjankumar-thakur — Mon, 15 Apr 2024 13:08:21 GMT

Hi Team,

Is there is any way to delete bulk Inactive user account from Webex control hub.

Thanks

Ranjan

Re: Webex User account Bulk deletion

Raffaele Lagana — Tue, 16 Apr 2024 14:57:18 GMT

Do you mean you want to do this on Control hub? Or are you looking to do this through API?

We can only help from API side, and the only way to achieve this is to write your own script to leverage the https://developer.webex.com/docs/api/v1/scim2-user API. There is an "active" field that returns false when the user is deactivated on Control hub. You could iterate through all your org's users to find users who aren't active and delete them. You'd have to send the delete API request on loop for each user though, there isn't any API that bulk deletes users.

Re: Webex User account Bulk deletion

ranjankumar-thakur — Tue, 16 Apr 2024 15:16:07 GMT

Classification: Confidential
Hi Support Team ,
We want to do this on Control Hub .

Thanks
Ranjan

Re: Webex User account Bulk deletion

Shalid Kurunnan Chalil — Tue, 16 Apr 2024 15:25:07 GMT

Hi @ranjankumar-thakur

There is no way to perform bulk deletion of users from the Control hub.

Regards

Re: Webex User account Bulk deletion

Kevin-Buchanan — Mon, 25 Aug 2025 15:36:17 GMT

It would be "best" if Cisco listened to their customers and provided this type of functionality via Control Hub, instead of the unrealistic expectation that their customers provide the API programming! This specific request is a component of user-management, and even though they have the capability (via API), they don't provide us with the tool and capability. I spoke with a Cisco Engineer, and the rationale was effectively based on risks. Well - that isn't acceptable; they should address the risk via Control Hub - maybe granting that type of operational functionality to specific admin users.

But yeah - their only solution is to "do it yourself". That is inappropriate and great of example of ignoring the customer. They allow us to do a bulk creation - but not a bulk deletion or inactivation. Does anyone else see their lack of providing proper user-management tool in Control Hub? Instead, they just say to "do it yourself with our API tool".

Re: Webex User account Bulk deletion

Jeff Marshall — Mon, 25 Aug 2025 19:20:38 GMT

Hi Kevin,
There is an open feature request for this that we'd recommend up voting.
https://ciscocollabcustomer.ideas.aha.io/ideas/WXCUST-I-15919
It's currently marked as future consideration but I don't see anything internally where it's in process. Adding more votes to that may help with increasing priority since that's what the product teams use to gauge interest.

Re: Webex User account Bulk deletion

Kevin-Buchanan — Mon, 25 Aug 2025 20:27:39 GMT

Thanks - I'm submitting it now. I'm impressed this was "seen"!!
I worked in it for over 30 years, and I've always had the perception of what is the best solution for supporting the customer. In my case the customer has always been coworkers, staff, faculty, and students.
I just posted an update on the voting page. I didn't know it existed, but I would bet the majority of Webex administrators (world-wide) would endorse this!

Re: Webex User account Bulk deletion

RandleRivers25944 — Thu, 02 Oct 2025 19:39:33 GMT

the link is broken

Re: Webex User account Bulk deletion

Raffaele Lagana — Fri, 03 Oct 2025 09:03:22 GMT

Here is the working link: https://developer.webex.com/admin/docs/api/v1/scim-2-users, we've updated our developer portal so links have changed.