topic Re: Unable to Submit Attachment Action in Webex for Developers

Unable to Submit Attachment Action

3636 — Sat, 22 Nov 2025 01:05:34 GMT

Subject: Assistance Needed: Unable to Submit Attachment Action – “inputs must be a simple key value object”

I am encountering an issue when attempting to programmatically trigger an Attachment Action (simulating a user click on an Adaptive Card button).

Problem Description
When calling the Webex REST API endpoint:

```bash
POST /v1/attachment/actions
```

request body:

```json
{
    "type": "submit",
    "messageId": "*****",
    "inputs": {
        "txt_search_keyword": "****",
        "cardType": "input",
        "template_id": "40",
        "id": "Summary",
        "personEmail": "*****.com",
        "oauth_token": "*****",
        "header_text": "TnQ Genie - Search",
        "option_list": [
            {
                "operation": "read",
                "options": "get_search_summary",
                "input": {
                    "sernum": "$txt_search_keyword"
                }
            }
        ]
    }
}
```

Using the messageId of a message that contains an Adaptive Card with Action.Submit, the API consistently returns the following error:

```json
{
  "message": "inputs must a simple key value object",
  "errors": [
    {
      "description": "inputs must a simple key value object"
    }
  ],
  "trackingId": "XXXX"
}
```

However, when I used the CardSampler bot to test the card button clicks mentioned above, the attachmentAction content could be nested.The content is as follows.

```json
{
  "id": "****",
  "type": "submit",
  "messageId": "****",
  "inputs": {
    "cardType": "input",
    "header_text": "TnQ Genie - Search",
    "id": "sn_Summary",
    "oauth_token": "*****",
    "option_list": [
      {
        "input": {
          "sernum": "$txt_search_keyword"
        },
        "operation": "read",
        "options": "get_snsearch_summary"
      }
    ],
    "personEmail": "****.com",
    "template_id": "40",
    "txt_search_keyword": "****"
  },
  "personId": "****",
  "roomId": "****",
  "created": "****"
}
```

When trying to simulate a button click, I tried various possible structures for the input object, but all failed, and the card could not be interacted with correctly.

If the card buttons contain "option_list" content, how should I set the "inputs" parameter in the request?

Any guidance or a troubleshooting session would be greatly appreciated.

Re: Unable to Submit Attachment Action

Janos Benyovszki — Mon, 24 Nov 2025 15:28:17 GMT

@3636 can you open a support case for this - https://developer.webex.com/explore/support ? Please share the details and the team will help you troubleshoot this. Thanks

Re: Unable to Submit Attachment Action

3636 — Tue, 25 Nov 2025 01:31:41 GMT

Thank you.
I’ve submitted a case request, but “My Requests” is empty.

Re: Unable to Submit Attachment Action

3636 — Fri, 28 Nov 2025 01:09:26 GMT

Below is detailed information about the case.

Assistance Needed: Unable to Submit Attachment Action – “inputs must be a simple key value object”
I am encountering an issue when attempting to programmatically trigger an Attachment Action (simulating a user click on an Adaptive Card button).

Problem Description
Card JSON:

```json
{
    "type": "AdaptiveCard",
    "version": "1.1",
    "body": [
        {
            "type": "ColumnSet",
            "width": "stretch",
            "columns": [
                {
                    "type": "Column",
                    "items": [
                        {
                            "type": "TextBlock",
                            "text": "TnQ Genie - Search",
                            "color": "Accent",
                            "weight": "Bolder",
                            "horizontalAlignment": "Left"
                        }
                    ],
                    "width": "stretch"
                },
                {
                    "type": "Column",
                    "items": [
                        {
                            "horizontalAlignment": "Right",
                            "type": "ActionSet",
                            "actions": [
                                {
                                    "type": "Action.Submit",
                                    "title": "My Cards",
                                    "data": {
                                        "id": "mycards",
                                        "personEmail": "****.com",
                                        "oauth_token": "****",
                                        "header_text": "TnQ Genie - My Cards (User Defined/Assigned Cards)"
                                    }
                                }
                            ]
                        }
                    ],
                    "width": "stretch"
                }
            ]
        },
        {
            "type": "Input.Text",
            "placeholder": "",
            "maxLength": 0,
            "id": "txt_search_keyword"
        },
        {
            "type": "ColumnSet",
            "columns": [
                {
                    "type": "Column",
                    "width": "stretch",
                    "items": [
                        {
                            "type": "ActionSet",
                            "actions": [
                                {
                                    "type": "Action.Submit",
                                    "title": "Summary",
                                    "data": {
                                        "cardType": "input",
                                        "template_id": "40",
                                        "id": "sn_Summary",
                                        "personEmail": "****.com",
                                        "oauth_token": "****",
                                        "header_text": "TnQ Genie - Search",
                                        "option_list": [
                                            {
                                                "operation": "read",
                                                "options": "get_snsearch_summary",
                                                "input": {
                                                    "sernum": "$txt_search_keyword"
                                                }
                                            }
                                        ]
                                    }
                                },
                                {
                                    "type": "Action.Submit",
                                    "title": "ECO/D",
                                    "data": {
                                        "cardType": "input",
                                        "id": "sn_Eco_Deviation",
                                        "personEmail": "****.com",
                                        "header_text": "TnQ Genie - Search",
                                        "oauth_token": "****",
                                        "option_list": [
                                            {
                                                "operation": "read",
                                                "options": "get_sndeviations",
                                                "input": {
                                                    "sernum": "$txt_search_keyword"
                                                }
                                            },
                                            {
                                                "operation": "read",
                                                "options": "get_dr2refnum",
                                                "input": {
                                                    "sernum": "$txt_search_keyword"
                                                }
                                            }
                                        ]
                                    }
                                },
                                {
                                    "type": "Action.Submit",
                                    "title": "Field Notice",
                                    "data": {
                                        "cardType": "input",
                                        "id": "sn_Field_Notice",
                                        "personEmail": "****.com",
                                        "header_text": "TnQ Genie - Search",
                                        "oauth_token": "****",
                                        "table_view_fields": {
                                            "field_notice": [
                                                "Field Notice",
                                                {
                                                    "action": {
                                                        "operation": "read",
                                                        "options": "general_table_read_service",
                                                        "input": {
                                                            "table_name": "sn_validation.snv_master",
                                                            "viewfields": "Sn_pruning_type,pid_list,eco_list,fieldnotice_type,sncount,snprunedcount",
                                                            "filters": {
                                                                "field_notice": {
                                                                    "matchMode": "equals",
                                                                    "value": "$table_card_field_value"
                                                                }
                                                            }
                                                        }
                                                    }
                                                }
                                            ],
                                            "sncount": [
                                                "Total SN"
                                            ],
                                            "snprunedcount": [
                                                "Total SN PRUNED"
                                            ]
                                        },
                                        "sub_header_text": "Total $count Field Notices Found ",
                                        "option_list": [
                                            {
                                                "operation": "read",
                                                "options": "general_table_read_service",
                                                "input": {
                                                    "table_name": "sn_validation.snv_master",
                                                    "viewfields": "Sn_pruning_type,pid_list,eco_list,fieldnotice_type,sncount,snprunedcount",
                                                    "filters": {
                                                        "field_notice": {
                                                            "matchMode": "equals",
                                                            "value": "$txt_search_keyword"
                                                        }
                                                    }
                                                }
                                            },
                                            {
                                                "operation": "read",
                                                "options": "general_table_read_service",
                                                "input": {
                                                    "table_name": "sn_validation.uv_snv_serialnumbers",
                                                    "viewfields": "field_notice,sncount,snprunedcount",
                                                    "sorting": "updatedate desc",
                                                    "filters": {
                                                        "sernum": {
                                                            "matchMode": "equals",
                                                            "value": "$txt_search_keyword"
                                                        }
                                                    }
                                                }
                                            }
                                        ]
                                    }
                                },
                                {
                                    "type": "Action.Submit",
                                    "title": "Service Guide",
                                    "data": {
                                        "cardType": "input",
                                        "id": "download_generic_report",
                                        "personEmail": "****.com",
                                        "oauth_token": "****",
                                        "header_text": "TnQ Genie - Report Lookup",
                                        "template_id": "15",
                                        "report_info": {
                                            "sernum": "Service_Guide_SN",
                                            "pid": "Service_Guide_Product"
                                        },
                                        "template_path": "/tmp/Service_Guide.xlsx",
                                        "input_fields": [
                                            "sernum",
                                            "pid"
                                        ],
                                        "export_config": {
                                            "sernum": {
                                                "SN History Service": {
                                                    "refresh_required": "false",
                                                    "data_row_start": 8,
                                                    "data_column_start": 0,
                                                    "date_time_flag": "true",
                                                    "top_fields": [
                                                        {
                                                            "SERNUM": 2,
                                                            "CURRENT_STATUS": 4,
                                                            "MFG_DATE": 7
                                                        },
                                                        {
                                                            "PID": 2,
                                                            "BUSINESS_UNIT": 4,
                                                            "DF_SITE": 7
                                                        },
                                                        {
                                                            "TAN": 2,
                                                            "PRODUCT_FAMILY": 4
                                                        },
                                                        {
                                                            "PARTNUMBER": 2
                                                        }
                                                    ],
                                                    "header_fields": [
                                                        "SOURCE",
                                                        "REC_TIME",
                                                        "SERNUM",
                                                        "UUTTYPE",
                                                        "AREA",
                                                        "STATUS",
                                                        "FAILURE",
                                                        "DEFECTCLASS",
                                                        "COMPONENTNUMBER",
                                                        "DEFECTLOCATION",
                                                        "REFERENCENUM"
                                                    ],
                                                    "option_list": [
                                                        {
                                                            "operation": "read",
                                                            "options": "get_degug_bot_sn_history",
                                                            "input": {
                                                                "sernum": "$sernum"
                                                            }
                                                        },
                                                        {
                                                            "operation": "read",
                                                            "options": "get_sn_summary_info",
                                                            "input": {
                                                                "sernum": "$sernum",
                                                                "input_type": "SN"
                                                            }
                                                        }
                                                    ]
                                                }
                                            },
                                            "pid": {
                                                "Test Yield": {
                                                    "refresh_required": "false",
                                                    "data_row_start": 6,
                                                    "data_column_start": 3,
                                                    "date_time_flag": "false",
                                                    "header_fields": [
                                                        "PID",
                                                        "AREA",
                                                        "SERNUM_COUNT",
                                                        "TEST_COUNT",
                                                        "TEST_PASS_COUNT",
                                                        "TEST_FAIL_COUNT",
                                                        "YIELD",
                                                        "MIN_RECTIME",
                                                        "MAX_RECTIME",
                                                        "Min VID",
                                                        "Max VID"
                                                    ],
                                                    "option_list": [
                                                        {
                                                            "operation": "read",
                                                            "options": "get_test_yield",
                                                            "input": {
                                                                "pid": "$pid",
                                                                "input_type": "$input_type"
                                                            }
                                                        }
                                                    ]
                                                },
                                                "Symptom | Hardware Pareto": {
                                                    "refresh_required": "false",
                                                    "data_row_start": 6,
                                                    "data_column_start": 3,
                                                    "date_time_flag": "false",
                                                    "header_fields": [
                                                        "PID",
                                                        "AREA",
                                                        "FAILURE",
                                                        "SERNUM_COUNT",
                                                        "TEST_FAIL_COUNT",
                                                        "FAILURE PARETO",
                                                        "HW PASS CHANGE",
                                                        "HARDWARE PARETO",
                                                        "MIN_RECTIME",
                                                        "MAX_RECTIME",
                                                        "Min VID",
                                                        "Max VID"
                                                    ],
                                                    "option_list": [
                                                        {
                                                            "operation": "read",
                                                            "options": "get_symptom_repair_till_pass",
                                                            "input": {
                                                                "pid": "$pid",
                                                                "input_type": "$input_type"
                                                            }
                                                        }
                                                    ]
                                                },
                                                "Test Repair Location": {
                                                    "refresh_required": "false",
                                                    "data_row_start": 6,
                                                    "data_column_start": 3,
                                                    "date_time_flag": "false",
                                                    "header_fields": [
                                                        "PID",
                                                        "AREA",
                                                        "FAILURE",
                                                        "STATUS",
                                                        "DEF_CLASS",
                                                        "COUNT",
                                                        "CPN",
                                                        "CPN_LOC",
                                                        "REF_NUM",
                                                        "Sample Sernum",
                                                        "MPN",
                                                        "MIN_RECTIME",
                                                        "MAX_RECTIME",
                                                        "Min VID",
                                                        "Max VID"
                                                    ],
                                                    "option_list": [
                                                        {
                                                            "operation": "read",
                                                            "options": "get_symptom_repair_till_pass_level2",
                                                            "input": {
                                                                "pid": "$pid",
                                                                "input_type": "$input_type"
                                                            }
                                                        }
                                                    ],
                                                    "chart_config": {
                                                        "data_row_start": 6,
                                                        "data_column_start": 19,
                                                        "chart_header_fields": [
                                                            "AREA",
                                                            "FAILURE",
                                                            "CPN_LOC",
                                                            "COUNT"
                                                        ],
                                                        "option_list": [
                                                            {
                                                                "operation": "read",
                                                                "options": "get_test_repair_location_chart_data",
                                                                "input": {
                                                                    "pid": "$pid",
                                                                    "input_type": "$input_type"
                                                                }
                                                            }
                                                        ]
                                                    }
                                                },
                                                "Test Component Success %": {
                                                    "refresh_required": "false",
                                                    "data_row_start": 6,
                                                    "data_column_start": 4,
                                                    "date_time_flag": "false",
                                                    "header_fields": [
                                                        "PID",
                                                        "AREA",
                                                        "FAILURE",
                                                        "STATUS",
                                                        "DEF CLASS",
                                                        "ref_num",
                                                        "COMPONENTS",
                                                        "COMPONENT LOCATION",
                                                        "COUNT PASS",
                                                        "COUNT TOTAL",
                                                        "SUCCESS %",
                                                        "Min DATE",
                                                        "Max DATE",
                                                        "Min VID",
                                                        "Max VID",
                                                        "Sample Sernum",
                                                        "MPN"
                                                    ],
                                                    "option_list": [
                                                        {
                                                            "operation": "read",
                                                            "options": "get_component_replaced_success_rate",
                                                            "input": {
                                                                "pid": "$pid",
                                                                "input_type": "$input_type"
                                                            }
                                                        }
                                                    ]
                                                },
                                                "Product ECO": {
                                                    "refresh_required": "false",
                                                    "data_row_start": 6,
                                                    "data_column_start": 0,
                                                    "date_time_flag": "false",
                                                    "header_fields": [
                                                        "Ref Num",
                                                        "ECO Count",
                                                        "Min Date",
                                                        "Max Date",
                                                        "Min VID",
                                                        "Max VID"
                                                    ],
                                                    "option_list": [
                                                        {
                                                            "operation": "read",
                                                            "options": "get_debug_product_eco_applied",
                                                            "input": {
                                                                "pid": "$pid",
                                                                "input_type": "$input_type"
                                                            }
                                                        }
                                                    ]
                                                }
                                            }
                                        }
                                    }
                                }
                            ]
                        }
                    ]
                }
            ]
        }
    ]
}
```

When calling the Webex REST API endpoint:

```bash
POST /v1/attachment/actions
```

request body:
```json
{
    "type": "submit",
    "messageId": "*****",
    "inputs": {
        "txt_search_keyword": "FVH29430ZC1",
        "cardType": "input",
        "template_id": "40",
        "id": "sn_Summary",
        "personEmail": "*****.com",
        "oauth_token": "*****",
        "header_text": "TnQ Genie - Search",
        "option_list": [
            {
                "operation": "read",
                "options": "get_snsearch_summary",
                "input": {
                    "sernum": "$txt_search_keyword"
                }
            }
        ]
    }
}
```

Using the messageId of a message that contains an Adaptive Card with Action.Submit, the API consistently returns the following error:

```json
{
  "message": "inputs must a simple key value object",
  "errors": [
    {
      "description": "inputs must a simple key value object"
    }
  ],
  "trackingId": "XXXX"
}
```

However, when I used the CardSampler bot to test the card button clicks mentioned above, the attachmentAction content could be nested.The content is as follows.

```json
{
  "id": "****",
  "type": "submit",
  "messageId": "****",
  "inputs": {
    "cardType": "input",
    "header_text": "TnQ Genie - Search",
    "id": "sn_Summary",
    "oauth_token": "*****",
    "option_list": [
      {
        "input": {
          "sernum": "$txt_search_keyword"
        },
        "operation": "read",
        "options": "get_snsearch_summary"
      }
    ],
    "personEmail": "****.com",
    "template_id": "40",
    "txt_search_keyword": "****"
  },
  "personId": "****",
  "roomId": "****",
  "created": "****"
}
```

When trying to simulate a button click, I tried various possible structures for the input object, but all failed, and the card could not be interacted with correctly.

How should I set the `inputs` parameter in the request if the card contains "option_list" content?

Any guidance or a troubleshooting session would be greatly appreciated, as this issue blocks our automation workflow.

Thank you for your assistance.

Re: Unable to Submit Attachment Action

Janos Benyovszki — Fri, 28 Nov 2025 09:17:52 GMT

@3636 did you get a reply from us when you opened the ticket and a ticket number? If you can share the number here I can look it up and see if it was created properly.

Re: Unable to Submit Attachment Action

3636 — Fri, 28 Nov 2025 09:29:19 GMT

I haven’t received a support ticket yet—the “My Requests” page at https://devsupport.webex.com/hc/en-us/requests remains empty.

I’ve tried submitting the request multiple times, but it still doesn’t appear to go through.

Re: Unable to Submit Attachment Action

Janos Benyovszki — Fri, 28 Nov 2025 11:47:59 GMT

@3636 might be something with the payload that you might be copying there, not sure. Try sending an email directly to devsupport@webex.com , that should work. It's also probably easier if you sent the message payload in a txt file as attachment. Thanks

Re: Unable to Submit Attachment Action

3636 — Mon, 01 Dec 2025 01:45:23 GMT

Thank you. I have sent the email, and the sender is tb704902636.