topic Re: Get Agent Activities - Unique Identifier in Webex for Developers

Get Agent Activities - Unique Identifier

Lukas-Howard — Fri, 30 Jan 2026 16:05:48 GMT

Hey Webex Dev community,

I have a question regarding the Get Agent Activities endpoint from Webex Contact Center and was curious if anyone had some additional context on this.

I am looking for a unique identifier within the data received from this endpoint. My initial thought it to use a composite key based on agentSessionId, channelId and startTime. This appears to be a unique identifier, as when an agent starts multiple activities at the same time, we are seeing a different channelId for each one.

Would appreciate any insight or thought on this.

Thanks!

Re: Get Agent Activities - Unique Identifier

Janos Benyovszki — Tue, 03 Feb 2026 15:40:27 GMT

@Lukas-Howard so you are looking for a way to find all the tasks that were done using the same channel, is that it? Have you considered using the Search API https://developer.webex.com/webex-contact-center/docs/getting-started-with-search-api ? We have several examples for that here https://github.com/WebexSamples/webex-contact-center-api-samples/tree/main/reporting-samples/graphql-sample .

Re: Get Agent Activities - Unique Identifier

Lukas-Howard — Tue, 03 Feb 2026 19:42:02 GMT

Hello Janos, that's not exactly what I am looking for. I'm looking for a way to identify each activity itself. I.E., I want to be able to uniquely identify a record if we make the same api call twice, so that I can compare previous versions of the same activity and compare/update.