Auto Moderator/Reply Bot Possible?

John-Hofmann — Wed, 11 Feb 2026 17:45:16 GMT

We have an IT Support Desk chat that has a plague of users asking questions without enough information for anyone to help them. Is it possible to have a Webex bot or auto moderator that responds along the lines of "I see you are asking for help with a PC problem. Please be sure to provide the computer name, serial number, and full text of any error codes."

Similar to the way the auto moderator responds on reddit.

https://www.reddit.com/r/AutoModerator/comments/1qyrjz6/code_gives_unsupported_media_type_error/

Re: Auto Moderator/Reply Bot Possible?

Janos Benyovszki — Wed, 18 Feb 2026 09:34:47 GMT

@John-Hofmann on the Webex side this would be a bit more complex, as due to security reasons, Webex Bots are not able to read all messages in a group space, only the ones where they are mentioned. So if you want to listen to all messages in a space, you can create an Integration and create a webhooks for it. Then whenever there is a new message you would get a notification on your targetURL for the webhook and then your code could act on it. For example, once the notification triggers, you could invoke the Messages API to send the your message using a Bot Token.

References:

https://developer.webex.com/messaging/docs/api/guides/webhooks

https://developer.webex.com/create/docs/integrations

https://developer.webex.com/create/docs/bots

topic Re: Auto Moderator/Reply Bot Possible? in Webex for Developers

Auto Moderator/Reply Bot Possible?

Re: Auto Moderator/Reply Bot Possible?