topic Re: Webex Calling API for native call queue (no customer assist) in Webex for Developers

Webex Calling API for native call queue (no customer assist)

Uriah Erter — Thu, 02 Apr 2026 15:12:22 GMT

I trying to create a native call queue in Wexbex Calling via API and I am looking through developer.webex.com in the Webex Calling Features: Call Queue section. I only see "Create a Call Queue with Customer Assist" which is of no value to me. Is there a standalone "Create a Call Queue" like there is for a hunt group?

Re: Webex Calling API for native call queue (no customer assist)

Janos Benyovszki — Fri, 03 Apr 2026 10:34:19 GMT

Not aware of an API like that unfortunately.

Re: Webex Calling API for native call queue (no customer assist)

Uriah Erter — Fri, 03 Apr 2026 11:51:53 GMT

I was able to find it on the site, just not in a place I thought to look.

https://developer.webex.com/calling/docs/api/v1/beta-features-call-queue-with-agent-tone-settings/create-a-call-queue

Thank you for the response though.

Re: Webex Calling API for native call queue (no customer assist)

ChinmayMalve — Fri, 01 May 2026 10:13:23 GMT

Hi Uriah,
I was working with the API you shared earlier, but the link now returns a Page Not Found error.

Do you know if there is an updated version or alternative reference available?
Would really appreciate any help here.

Re: Webex Calling API for native call queue (no customer assist)

Uriah Erter — Fri, 01 May 2026 10:23:38 GMT

Chinmay, if I understand correctly, you are referring to the link I posted? If so, that link is still an active link that works for me. If I am misunderstanding, please let me know.

Re: Webex Calling API for native call queue (no customer assist)

ChinmayMalve — Fri, 01 May 2026 10:37:47 GMT

Uriah,
Thanks for checking. It seems to be working for me now as well, not sure what the issue was earlier.

Appreciate your help!