WxCC - Realtime Subscription

micrun — Fri, 17 Apr 2026 06:36:18 GMT

Hello,

I would like to display some real-time data.
In our Gold tenant, I am trying to use the /v1/realtime/subscribe endpoint via WebSocket.

In general, the WebSocket connection seems to work: I can see keep-alive messages and pings in the browser. However, I do not receive any actual events.

Does anyone have experience with this endpoint?
Do I need to add or modify any headers in order to receive events?

Re: WxCC - Realtime Subscription

Janos Benyovszki — Fri, 17 Apr 2026 14:20:18 GMT

@micrun Can you try the /v1/notification/subscribe endpoint described in the Notifications resource (https://developer.webex.com/webex-contact-center/docs/api/v1/notification/subscribe-notification) instead of the Realtime notification resource you are trying now? The Realtime notification resource is used for a custom desktop integration and requires other API's that are not publicly available currently as far as I know. The Notifications resource should provide you with a websocket where you can receive the notifications described in https://developer.webex.com/webex-contact-center/docs/contact-control-apis#registering-for-websocket-connection.

topic WxCC - Realtime Subscription in Webex for Developers

WxCC - Realtime Subscription

Re: WxCC - Realtime Subscription