topic Re: Webhooks in Webex for Developers

Webhooks

hazeena farook — Wed, 30 Mar 2022 10:17:35 GMT

Hello, I am developing a bot in Webex Teams and have a question regarding the webhooks. Anyone knows if webhook messages are guaranteed and resend if the receiving end does not confirm the reception?

Re: Webhooks

hazeena farook — Wed, 30 Mar 2022 10:21:52 GMT

When you create a webhook for a particular event, the notification data will be sent as an HTTP POST, in JSON format, to a URL of your choosing, each time it is triggered. Please note, that this URL must be publicly reachable and Internet-accessible by Webex, where your application will be listening for inbound HTTP requests.

A response is also required from the web server for delivery. If Webex does not receive a successful HTTP response in the 2xx range from the server, your webhook will be disabled after 100 failed attempts within a five minute period.

For more details, refer https://developer.webex.com/docs/webhooks

Re: Webhooks

Martin.Fabach — Wed, 30 Mar 2022 10:34:26 GMT

thank you, I just saw this in the documentation as well. However it is not documented if those who fail are resent?

Re: Webhooks

Martin.Fabach — Wed, 30 Mar 2022 10:59:30 GMT

I also use the Cisco Enterprise Chat & Mail API. There it is documented that webhooks, that are not confirmed, will be resent several times.
https://pubhub.devnetcloud.com/media/enterprise-chat-and-email/docs/guides/interaction-api-developer-guide/d2/d97/classclientapplications_1_1pages_1_1asyncmessaging_1_1_callback_page.html#v19_clientapplications_callback_deactivation

Does Webex Teams API handle it the same way?

Re: Webhooks

Jeff Marshall — Wed, 30 Mar 2022 12:57:44 GMT

Webex webhooks will not retry if there is an issue reaching the targetUrl defined in the webhook.

Re: Webhooks

Martin.Fabach — Thu, 31 Mar 2022 12:35:01 GMT

Are there any rate-limits to consider for my chatbot? (will have to handle quite much volume)

Re: Webhooks

Jeff Marshall — Thu, 31 Mar 2022 13:07:45 GMT

Rate limiting is discussed on https://developer.webex.com/docs/basics#rate-limiting. If you do get rate limited you need to honor the retry-after header(which is in seconds) and wait before retrying the request.