topic Re: analytics.webexapis.com returns 500 Internal Server Error in Webex for Developers

analytics.webexapis.com returns 500 Internal Server Error

32freddy — Fri, 03 Jun 2022 10:12:19 GMT

Hello,

I am trying to pull some stats from the Webex analytics API, but it always returns a 500 Internal Server Error. Example:

https://analytics.webexapis.com/v1/analytics/meetingsMetrics/aggregates?siteUrl=XXXX.webex.com&from=2022-05-01&to=2022-06-01

{
    "message": "[Ljava.lang.String;@3cb2c54e (of class [Ljava.lang.String;)",
    "errorCode": 500
}

I tried messagingMetrics, roomDeviceMetrics and meetingMetrics, always the same error message. I'm using a personal access token with read-only admin rights for testing.

Any ideas?

Re: analytics.webexapis.com returns 500 Internal Server Error

Raffaele Lagana — Fri, 03 Jun 2022 10:44:57 GMT

Just to confirm, are you using the developer portal to make the request?
What's the tracking ID for this error?

Re: analytics.webexapis.com returns 500 Internal Server Error

32freddy — Fri, 03 Jun 2022 12:00:34 GMT

I'm using Postman to send the requests (works with the other APIs)

I'm not sure where I can get a tracking ID? The JSON I posted was the entire content of the reponse.

Re: analytics.webexapis.com returns 500 Internal Server Error

Janos Benyovszki — Fri, 03 Jun 2022 12:38:09 GMT

@32freddy I just tested GET https://analytics.webexapis.com/v1/analytics/meetingsMetrics/aggregates?siteUrl=MY_DEMO_ORG.webex.com&from=2022-05-01&to=2022-06-01 with my demo org, it worked fine for me using a read-only admin, so I am assuming the issue is with the request you are making. Not sure what the full site URL is you are using, but if you want you can open a ticket with us - email to devsupport@webex.com - with all the details like:
- full request including your siteURL

- user's email who made the request

- tracking ID (you can find this in the response header)