topic Request help checking image from Webex Desk Camera 4K in Webex Devices

Request help checking image from Webex Desk Camera 4K

sywu — Wed, 01 Feb 2023 01:55:13 GMT

Hi all,

I purchased a Webex Desk Camera 4K.
I used it to take some pictures, but I found some problems.
Attached below is a comparison chart of Webex Desk Camera 4K and other product that advertise 2K.

From the two pictures below, it can be seen that the image of Webex Desk Camera 4K is somewhat blurred, and the overall picture is yellowish.
Seeing the word "Jabra" and its circle on the earphones, it looks relatively blurred compared to other brands.
I would like to ask whether such imaging is normal?

1. Webex Desk Camera 4K

Webex Desk Camera 4K

2. Other 2K Camera

Other 2K Webcam

Re: Request help checking image from Webex Desk Camera 4K

Nithin Eluvathingal — Wed, 01 Feb 2023 04:05:53 GMT

The Image Quality of the Webex 4k Must be better compared to 2K camera. Kindly verify the settings from Cisco Desk Camera App

I dont have a 4K camera with me to test this Now.

Re: Request help checking image from Webex Desk Camera 4K

sywu — Wed, 01 Feb 2023 05:37:08 GMT

Hi, thanks for your replying.

That's what I was thinking too.

The setting in Cisco Desk Camera APP is assured 4K, and I had tried to upgrade the firmware to the latest version.

But it doesn't seem to be improving.