topic Re: Cisco room kit EQ Amplifier Detection error in Webex Devices

Cisco room kit EQ Amplifier Detection error

Zorigo — Fri, 12 Apr 2024 05:34:18 GMT

Hello guys,

I installed Cisco room kit EQ, but it's shows Amplifier detection error how to solve this issue,

Attached error message and Connection diagram

Re: Cisco room kit EQ Amplifier Detection error

Ashish Patel — Fri, 12 Apr 2024 08:29:22 GMT

Hi

Can you confirm where you received this unit from?

It is running the latest OS and is it Cloud registered or on premise?

If you issue this xStatus command via SSH or otherwise what is the output . For example, mine is saying

xStatus SystemUnit ProductPlatform

*s SystemUnit ProductPlatform: "Room Kit EQ"

Thanks

ashish

Re: Cisco room kit EQ Amplifier Detection error

Zorigo — Sat, 13 Apr 2024 06:48:28 GMT

Hello Ashish,

I checked ProductPlatform, it seems Room Kit EQX

Re: Cisco room kit EQ Amplifier Detection error

Wayne DeNardi — Wed, 17 Apr 2024 04:50:06 GMT

If you're using an EQX, then you need to refer to the EQX wiring diagram: room-kit-eqx-wiring-diagram.pdf (cisco.com)

Re: Cisco room kit EQ Amplifier Detection error

Catiare — Tue, 04 Jun 2024 20:43:39 GMT

I have the same issue. Codec is a Cisco room kit EQ but under ProductPlatform it says Room Kit EQX. That is a problem because its not really an EQX. Hopefully cisco can shed some light here.

Re: Cisco room kit EQ Amplifier Detection error

Chris Driggers — Wed, 03 Jul 2024 17:26:44 GMT

What effect does it have if the unit reports that it is an EQX vs an EQ? I am having the same issue as the original poster, with my EQ showing as an EQX.

Re: Cisco room kit EQ Amplifier Detection error

Catiare — Wed, 03 Jul 2024 17:46:12 GMT

The amplifier detection error is unique to the unit that reports EQX, we have another unit reporting correctly as EQ that has the amplifier working fine. So it appears that this mis-representation is creating this error with the amplifier.

Re: Cisco room kit EQ Amplifier Detection error

Chris Driggers — Wed, 03 Jul 2024 21:18:18 GMT

FYI, we ended up running the xcommand to change the platform to EQ, as referenced above, which cleared the error. The EQX model has an amp built in that I believe it is referencing or looking for when it is configured for that platform, that the EQ does not have.

Re: Cisco room kit EQ Amplifier Detection error

Zorigo — Fri, 05 Jul 2024 05:52:25 GMT

Hi Chris,

I just reset the Cisco codec EQ. During the initial setup on the Cisco Room Navigator, you can choose between EQ and EQX. I chose EQ.