topic Re: Replaced new Touch T10 with the new one and its not pairing with s in Webex Devices

Replaced new Touch T10 with the new one and its not pairing with sx80

jawadaq — Wed, 16 Oct 2024 12:45:30 GMT

We replaced an old touch10 with new touch 10 and its not showing in control hub and also not going to Welcome page i suspect the issue is in software version and sx80 is running RoomOS 9.15.18.5 and the touch 10 is running RoomOS 10.8.3.1 .Please guide if it is compatibility issue or i am doing something wrong . We connected directly also to the codec but its not pairing . When we plung in the old one it takes it instantly .

sx80 versionTouch t10 version

Re: Replaced new Touch T10 with the new one and its not pairing with s

PJMack — Wed, 16 Oct 2024 13:47:42 GMT

FYI the new one is a Navigator, not a Touch 10. Not being picky - it's quite different even though it's serving the same purpose in this use case. That said - I do believe the SX running 9.x code vs the 10.x on the Navigator is likely the issue. Try putting the nav on your network and pair it via IP - see if that gives you any different results. If it triggers a SW change you might then be able to go back to the direct connection you have now.

Re: Replaced new Touch T10 with the new one and its not pairing with s

jawadaq — Wed, 16 Oct 2024 15:28:43 GMT

Hi
Yes already did that both are on the VLAN and network. Also, we connected the Navigator to 2 port of the codec and via poe still nothing . can you please say the usual process of pairing a new device with sx80 I must be making a mistake over there somewhere . i have already unpaired the old T10 .

Re: Replaced new Touch T10 with the new one and its not pairing with s

PJMack — Wed, 16 Oct 2024 20:41:34 GMT

I don't think your navigator is fully on your network - the picture you're showing shows an IP address starting with 169, which means it's not getting a valid IP address. Check your cables - you might be getting POE but missing one of the ethernet pins, which would explain why it's getting power but not an IP address.

Re: Replaced new Touch T10 with the new one and its not pairing with s

Jonathan Schulenberg — Wed, 16 Oct 2024 22:46:37 GMT

The Cisco Room Navigator does not support the older SX/MX generation codecs. The data sheet clearly states which models are supported. The SX80 needs a Touch 10 panel.

Re: Replaced new Touch T10 with the new one and its not pairing with s

jawadaq — Thu, 17 Oct 2024 10:21:36 GMT

169. is the internal address which codec gives to its connected deices .