topic Re: Content Sharing RoomKit EQ Not Working Using USB-C in Webex Devices

Content Sharing RoomKit EQ Not Working Using USB-C

weaver3 — Wed, 03 Jan 2024 16:37:31 GMT

I recently deployed a few RoomKit EQs and are having an issue with the sharing content using the USB-C connection. Using the USB-C cable connected to a laptop, I am able to utilize the cameras and mics in the room that are connected to the Codec EQ, however I am not able to share content from that laptop. Is there a setting in the configuration that needs to be enabled to allow content sharing using the USB-C cable? Sharing content using HDMI works perfectly fine...

I've tried using a Windows laptop and Macbook Pro with same results

Re: Content Sharing RoomKit EQ Not Working Using USB-C

Jonathan Schulenberg — Thu, 04 Jan 2024 10:37:24 GMT

Are you using the Cisco-provided USB-C cable? If not, does the USB cable support DisplayPort Alt Mode? Not all cables do.

Re: Content Sharing RoomKit EQ Not Working Using USB-C

arunganapathy26 — Sat, 25 Jan 2025 06:15:09 GMT

Are there any Recommended brand cables, I am looking for 15 meters USB C to USB C

Re: Content Sharing RoomKit EQ Not Working Using USB-C

Wayne DeNardi — Tue, 28 Jan 2025 00:05:21 GMT

For those types of distances, I would usually lean towards an active extender, but, if you must use a direct cable, there are some available, such as this one https://www.wyrestorm.com/product/cab-usbc-15/ which supports Alt mode. I'm sure there are plenty of other brand cables around too - a quick google search turned up quite a few.

Re: Content Sharing RoomKit EQ Not Working Using USB-C

arunganapathy26 — Fri, 14 Feb 2025 07:24:31 GMT

Thank You, @Wayne DeNardi It's working perfectly Wyrestorm USB C to USB C Superspeed Active Optical Cable (CAB-USB-15)

Re: Content Sharing RoomKit EQ Not Working Using USB-C

Dbarry808 — Tue, 22 Apr 2025 03:18:23 GMT

Using the Wyrestorm worked well per your post. Were you still able to use the onboard camera and mics from the Cisco codec with this cable?