topic Re: Reset Phone in Webex Devices

Reset Phone

gary.cohen — Thu, 07 Oct 2021 19:56:57 GMT

Hello We have a Cisco 8851 and would like to reset to factory settings, but we are prompted for a password. We have no idea the default password

Re: Reset Phone

rafish — Thu, 07 Oct 2021 20:42:56 GMT

Try either cisco or Cisco.

Follow these steps Unplugging the phone--->press and hold # and plug the phone back in--->wait for the Mute button to turn off--->press the 123456789*0# keys in sequence to begin the factory reset process.
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Re: Reset Phone

Nithin Eluvathingal — Fri, 08 Oct 2021 13:05:09 GMT

As @rafish mentioned try Cisco. in most cases if the phone was connected to a CME with default password its Cisco.

To Which call control platform this phone is connected ?

Re: Reset Phone

gary.cohen — Fri, 08 Oct 2021 13:06:25 GMT

Is this Cisco with a period at the end? Cisco.

Re: Reset Phone

Nithin Eluvathingal — Fri, 08 Oct 2021 13:12:06 GMT

Cisco no dot at the end.

Re: Reset Phone

gary.cohen — Fri, 08 Oct 2021 13:16:25 GMT

Thank You