topic Cisco WebEx Desk Pro - Video Quality in Webex Devices

Cisco WebEx Desk Pro - Video Quality

islamahmed — Tue, 16 Nov 2021 05:51:21 GMT

Good Day,

We have WebEx desk pro endpoints when registered to cloud, the video quality and streaming for any shared video is good.

but when registered to on-premise CUCM , the video quality and the shared screens quality become too bad.

Please any steps or recommendation to enhance the quality for on-premise for (End point, CUCM or network devices)

Please find attached.

Thanks in advance

Nithin Eluvathingal — Tue, 16 Nov 2021 10:00:55 GMT

Does the call flow through expressway ?

If yes There is a bandwidth setting on expressway. Check that too.

islamahmed — Tue, 16 Nov 2021 10:55:02 GMT

Thanks Nithin for your reply

the two endpoints registered on CUCM same region

the call flow Endpoint1 - CUCM - Endpoint2

Nithin Eluvathingal — Wed, 17 Nov 2021 06:16:50 GMT

Since it on-prem and directly calling between two end points there shouldn't be such issues.

islamahmed — Wed, 17 Nov 2021 09:07:19 GMT

Thanks, Nithin, should I open a case with Support?