topic Webex Pro codec and Zoom audio issues in Webex Devices

Webex Pro codec and Zoom audio issues

kforetek — Wed, 28 Sep 2022 13:19:57 GMT

We are experiencing some audio issues while connecting our Cisco Webex Pro codecs to a zoom meeting, even though we have enabled "original sound" through our SIP connection into zoom. Occasionally the audio will compress to a very low volume (and often mute itself completely) and then pop back open at random.

Any suggestions for completely un-altered audio would be welcome! Thank you for the help.

Re: Webex Pro codec and Zoom audio issues

CodyofBentonCountyWA — Wed, 28 Sep 2022 15:43:38 GMT

I am having the same issue with my Codec Webex Pro but with Microsoft Teams meetings (and I get no audio whatever soever). The far end has no issue hearing us though. I haven't tried a Zoom meeting yet to see if it's having the same issue on the Pro Webex Codec but I will definitely go test that out today.

Re: Webex Pro codec and Zoom audio issues

Mat Edgcomb — Mon, 16 Oct 2023 15:54:50 GMT

Did you ever get a fix for this? I am having the same issue.