Voicemail Error w/ Pixel 6 using WebEx

dalexis — Tue, 20 Sep 2022 13:42:00 GMT

I'm hoping to receive some guidance on how to fix this issue. I have a staff member that using a Pixel 6 as a work phone. We recently moved to WebEx from mobility. After the upgrade the member can no longer get voicemail on their cell phone. (imaged attached). We have uninstalled, factory reset, to name a few and nothing works. Our other team members have iPhone and androids and there are no issues with them, just the pixel 6. Can someone on your team provide any guidance on how to remedy this issue?

Re: Voicemail Error w/ Pixel 6 using WebEx

Olamideharrison — Tue, 04 Oct 2022 02:28:16 GMT

This could be the problem.If you have call forwarding enabled, then those call forward settings override the voicemail settings you configured

From the customer view in webexadmin go to Users and select the user that you want to enable voicemail.

Select Calling and then choose Voicemail from Voicemail, fax and annoucement language.

Turn on the Voicemail toggle, and choose from any of the settings you want to enable.

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Voicemail Error w/ Pixel 6 using WebEx

Re: Voicemail Error w/ Pixel 6 using WebEx