topic Re: 730 Headset - Audio not working on the right side. in Webex Devices

730 Headset - Audio not working on the right side.

Davidwilson73228 — Tue, 17 Nov 2020 01:26:42 GMT

730 Headset - Audio not working on the right side.

1. I am not an enterprise user and I have no service contract. I am an AT&T employee who made personal purchase item tor work.

2. Item was purchased used recently

3. Firmware was updated with Android App.

3. Right side controls function properly

4. Audio does not work on right.

5. This is my second set of 730. Origonal one functions perfectly.

I can return item to reseller, but I wanted to learn how if anyway I can get it repaired.

Please help

Re: 730 Headset - Audio not working on the right side.

sbrough — Tue, 17 Nov 2020 16:00:56 GMT

David

Sorry you had this experience...please reach out to me on email: sbrough@cisco.com and I will help you resolve this

Regards

Simon
Cisco Headset Team

Re: 730 Headset - Audio not working on the right side.

abhardwaj — Thu, 14 Jan 2021 17:01:48 GMT

I won a 730 headset during the WebExOne event and it also has the same problem. How can I get the replacement?

Thanks

Avnish

Re: 730 Headset - Audio not working on the right side.

LuisPerez — Mon, 14 Jun 2021 12:57:12 GMT

This seems to be a feature of the headset when using the dongle. It just ignores the right channel and plays the left channel in both ears. I find it outrageous it, specially when Cisco sells it as a device where one can listen to music.
I've actually find a similar issue in Plantronics headsets, but at least there you can change the settings to listen stereo audio.

Re: 730 Headset - Audio not working on the right side.

abhardwaj — Mon, 14 Jun 2021 13:36:10 GMT

It turned out to be a bad headset and I was able to get a replacement during the warranty.

Re: 730 Headset - Audio not working on the right side.

sbrough — Mon, 14 Jun 2021 14:40:41 GMT

Reading the posts above it seems like you all got to a solution which was rightly the warranty replacement.

The problem with the sound in one ear is a fault not a setting, so again sorry for the experience but hopefully you have a replacement.

If you any further problems don't hesitate to reach out here and we will help.

Re: 730 Headset - Audio not working on the right side.

Shawn_D — Tue, 17 Jan 2023 15:06:22 GMT

Hello Simon,

I actually have 2 Headsets 730s with issues.

Headset 1: Extremely low audio on the left side. Firmware updated this morning and the low audio still occurs.

Headset 2: When using the device for phone or video calls there is static buzz or hum noise heard. This is not heard when used to playback audio or video.

Please let me know how I should proceed for repair/replacement.

Thank you,

Shawn

Re: 730 Headset - Audio not working on the right side.

Davidwilson73228 — Wed, 18 Jan 2023 23:45:51 GMT

I suggest for #2 that switch the USB port for the dongle. I think it needs a USB2. The more advanced USB might be the problem

Re: 730 Headset - Audio not working on the right side.

sbrough — Mon, 23 Jan 2023 12:15:52 GMT

Shawn

Reach out to me on EMAIL I will help you sbrough@cisco.com

Simon

Re: 730 Headset - Audio not working on the right side.

Shawn_D — Mon, 23 Jan 2023 14:13:52 GMT

I appreciate your suggestion @Davidwilson73228 , however I'm using the headset via bluetooth.

Thanks,
Shawn