https://community.cisco.com/t5/webex-training/webex-error-unauthorized-you-are-not-authorized-to-access-this/m-p/5234449#M694 <P>Devices don't usually login to the admin portal (admin.webex.com)&nbsp;<a href="https://community.cisco.com/t5/user/viewprofilepage/user-id/1800322">@jawadaq</a>.&nbsp; You should have designated admins in your organization that login and can then help to enroll new devices.&nbsp; This does depend on your organization's licensing though.&nbsp; If you're still having problems, please provide additional information regarding how our organization is licensed and how you're trying to enroll the new device.</P> Mon, 09 Dec 2024 16:13:51 GMT Kathy N. 2024-12-09T16:13:51Z https://community.cisco.com/t5/webex-training/webex-error-unauthorized-you-are-not-authorized-to-access-this/m-p/5207819#M691 <P>&nbsp;</P><P>Hi Webex community,</P><P>We recently replaced our old Cisco Touch T10 with a new one. However, we're encountering difficulties logging into the admin. Webex panel using the correct email and password. The specific error message is shown in the attached image.</P><P>We've already tried clearing the cache and using a private browser, but the problem persists. We're unsure which device is authorized for access to the admin. Webex page.</P><P>How can we determine which device is authorized to access the admin Webex panel</P><P>Also am i using the correct way to pair it because when we connect the panel to the 2 or 3 port via poe it doesn't pair at all&nbsp;<BR /><BR /></P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="jawadaq_0-1728815354880.png" style="width: 400px;"><img src="https://community.cisco.com/t5/image/serverpage/image-id/231206i4A42B3C85045A3DF/image-size/medium?v=v2&amp;px=400" role="button" title="jawadaq_0-1728815354880.png" alt="jawadaq_0-1728815354880.png" /></span></P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P> Sun, 13 Oct 2024 10:30:02 GMT https://community.cisco.com/t5/webex-training/webex-error-unauthorized-you-are-not-authorized-to-access-this/m-p/5207819#M691 jawadaq 2024-10-13T10:30:02Z https://community.cisco.com/t5/webex-training/webex-error-unauthorized-you-are-not-authorized-to-access-this/m-p/5234449#M694 <P>Devices don't usually login to the admin portal (admin.webex.com)&nbsp;<a href="https://community.cisco.com/t5/user/viewprofilepage/user-id/1800322">@jawadaq</a>.&nbsp; You should have designated admins in your organization that login and can then help to enroll new devices.&nbsp; This does depend on your organization's licensing though.&nbsp; If you're still having problems, please provide additional information regarding how our organization is licensed and how you're trying to enroll the new device.</P> Mon, 09 Dec 2024 16:13:51 GMT https://community.cisco.com/t5/webex-training/webex-error-unauthorized-you-are-not-authorized-to-access-this/m-p/5234449#M694 Kathy N. 2024-12-09T16:13:51Z