topic Re: Webex Training - Audio not working in Breakout session in Webex Training

Webex Training - Audio not working in Breakout session

kevin.mcconnell — Mon, 04 May 2020 08:51:50 GMT

This issue was reported by one of our users and I have been able to recreate. Audio is working fine in the main session. When I move attendees to a breakout session, the Audio icon is grayed out and if you mouse over, it says Audio Conference is unavailable for this session type. Is there a setting in admin console or in host mode to enable this?

Re: Webex Training - Audio not working in Breakout session

bjamaspi — Wed, 06 May 2020 15:43:17 GMT

Hi Kevin

I took a quick look at your webex training site/session and do not see an issue that should give you that message. If these users are getting audio in the normal training session but not in breakout, I recommend opening a TAC case

Re: Webex Training - Audio not working in Breakout session

kevin.mcconnell — Wed, 06 May 2020 17:01:38 GMT

Thanks for checking. The feature was enabled on our site last week and we are now using.

Re: Webex Training - Audio not working in Breakout session

Susan_SamkariWorman — Tue, 15 Dec 2020 17:40:45 GMT

Hello - I have a colleague experiencing this issue with several participants. What is a TAC case and how can I request some assistance? Thank you!

Re: Webex Training - Audio not working in Breakout session

Goswin Weemaes — Tue, 15 Dec 2020 18:49:42 GMT

@Susan_SamkariWorman , TAC is Cisco's Technical Assistance Center
You can open a support case via the following link: https://mycase.cloudapps.cisco.com/case