topic Re: Headset issues in Accessories

Headset issues

hbobeck87 — Fri, 17 Sep 2021 16:14:13 GMT

Hello,

I recently purchased a headset for use in my upcoming online/work from home jobs. I wanted something that would last and my brother recommended cisco and said it works as soon as you plug it into the computer. That has... not been the case.

I have a Cisco Headset 561 with Multi Standard base - and my laptop doesn't seem to even recognize it in the usb port.

I went through a lot of support materials and troubleshooting articles and can't find anything that helps. Is this not compatible with anything other than Cisco?

I've looked at Jabber as well but the general one didn't seem to help and Cisco Jabber is super expensive 😕

If anyone can help make this work I would be forever grateful!

Re: Headset issues

TomMar1 — Fri, 17 Sep 2021 19:41:22 GMT

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cuipph/Headsets/Compatibility_Guide/n500_b_headset-compatibility.html

It does list Teams and Skype as compatible soft clients as well.

However I would think your PC would recognize it as a connected USB device. Have you checked the Device Manager to see if the PC recognizes it? Try a different USB port? Try plugging it in and then booting your PC.

What application do you plan to use the headset with?

Re: Headset issues

chris.hazlitt — Sat, 01 Jan 2022 05:54:10 GMT

Does it work on another device? Does it show in Device Manager?

Re: Headset issues

mohammedshahidali88 — Sat, 01 Jan 2022 06:26:09 GMT

Check the USB adapter connecting to another PC and check whether it installs USB drivers and work or not. If not then raise a case with Cisco if smartnet is purchased with that.